Community management
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Community management
What role and tasks will the community manager perform?
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In real life and online
How will you combine and ensure the flow between real-life and online, asynchronous and synchronous community interactions?
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Facilitation
What facilitation methods do you need to get the best out of the community's dynamic social processes?
A community cannot function without a community manager, just like a wheel hardly rolls without oil. We have identified three main roles that a community manager needs to take on: (1) the organiser, (2) the convener and catalyst and (3) the synthesiser, knowledge manager or broker.
The community manager’s tasks also focus on facilitation and strategies to combine and integrate ‘in real life’, online, synchronous and asynchronous interactions.
Although in all other areas of the Communities of Practice Success Wheel, leaders, the core group and/or members play an important role, there are three areas that mainly belong to the domain of the community manager: community management, user experience and measurement.
Community management tasks are strongly linked to all other community operation areas, in particular to governance, leadership, collaboration and cooperation, and convening.
You will learn:
- how to facilitate your community life and interactions by combining online, ‘in real life’, asynchronous and synchronous ways of working
- how to identify and fulfil different community management roles: organiser, convener/catalyst and synthesiser/knowledge manager or broker;
- how to co-create a community engagement roadmap.