Governance
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Governance
How do you work together, take decisions and act on them? List working practices and processes fitting the community needs, purpose, and values.
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Stakeholder mapping
Define your membership and the surrounding community ecosystem. Who are the actors involved in/impacted by the community?
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Risk-free environment
What are key elements to building trust and guaranteeing a safe place?
Governance is about how you work together and take decisions. In this section you will identify the community working practices and decision-making processes that fit best your community needs, purpose, and values.
Make sure you co-create decision-making and working practices that structure your community experience and let you achieve your set vision. Governance defines your community operational model, which is made up of all of the processes, tools and ways of working and organising that meet members’, leadership’s and sponsorship’s expectations and needs.
You will be further defining the community operational model when working to ensure a sound user experience (see Section 3.8) for all community members and the community ecosystem.
Governance includes defining your membership and the surrounding community ecosystem, mapping stakeholders and creating a risk-free environment, which stimulates learning and innovation. You will want to proactively steer engagement and get senior and middle management involved.
You will learn:
- how to do stakeholder mapping
- how to draw up community governance guidelines and a community operational model
- how to create and support a risk-free community environment