Natural language interfaces to access public data and services
Artificial Intelligence and emerging technologies could contribute effectively to enhance digital services offered by the public administrations. Users could benefit of seamless, trustable and accurate 24/7 access to public services while using natural language interfaces and large language models (LLM).
The action aims to demonstrate overall how interoperable networks of AI based services, such as virtual assistants and voice-based interfaces, will enable citizens benefit from enhanced, multilingual and transparent access to public data and services.
The studies and Proof of concepts to cover following areas
Interoperability between
public administrations chatbots
Interoperability of the
public institutions chatbots
with consumer intelligent assistants
Ability of chatbots to provide
deduced and summarized
answers (Q&A) instead
of list or results