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Study on the EU Regulatory Framework for Passenger Rights. Part C, Evaluation of Regulation (EU) No 1177/2010 on the rights of passengers travelling by sea and inland waterways
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Study on the EU Regulatory Framework for Passenger Rights. Part C, Evaluation of Regulation (EU) No 1177/2010 on the rights of passengers travelling by sea and inland waterways

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This report presents the findings of the support study for the ex-post Evaluation of Regulation (EU) No 1177/2010 concerning the rights of passengers when travelling by sea and inland waterway (hereafter Regulation 1177/2010), which introduced new protections for passengers from December 2012. The adoption of Regulation No 1177/2010 was intended to meet the EU legislator’s objective of ensuring the free movement of persons within the European Union, a high level of customer protection, better social and economic cohesion, and inclusion of different social groups. It introduced also a specific, enforceable framework of rights for passengers when using maritime and inland waterways transport in the European Union (then including the UK), the other countries of the European Economic Area (Iceland and Norway). The objective of the evaluation was an assessment of the performance of all provisions of the Regulation across the EU+UK, IS & NO. To that end, the study aimed to examine, in line with the European rules on better regulation, the effectiveness and efficiency of the Regulation, its coherence with other pieces of EU legislation, the extent to which the Regulation brought EU added value and its relevance.
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