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UK-Londain: IT services: consulting, software development, Internet and support - Tairscintí AE
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UK-Londain: IT services: consulting, software development, Internet and support

Forléargas
  • Foilsithe
    07/09/2012
  • Sprioc‑am
    08/10/2012
  • Inniu
    16/10/2025
Stádas
Ní féidir aighneachtaí a chur isteach níos mó
Cineál conartha
Services
Faoi réir athnuachana
No
Ceannaitheoir
Security Industry Authority
An áit feidhmíochta
NUTS code: United Kingdom
Suíomh an cheannaitheora
NUTS code: Níl fáil air
Earnáil gnó (Príomh-CPV)
72000000 IT services: consulting, software development, Internet and support
Luach measta iomlán an chonartha (gan CBL san áireamh)
Níl fáil air
Luach deiridh iomlán an chonartha (gan CBL san áireamh)
Níl fáil air
Sonraí an nós imeachta
Uimhir thagartha na tairisceana
Níl fáil air
Cur síos

The scope of the procurement is for the successful service provider to design, build, implement, test, manage, provide and maintain an IT Managed Service to meet the Requirements of the regulator operating the security regulatory regime.
IT Managed Service provision covers:
— The provision of an integrated operational customer relationship and case Management solution to support delivery of Authority’s end to end business processes, including:
— business regulation,
— individual regulation,
— compliance and enforcement including intelligence and,
— customer services,
— Develop, build and continuously improve the integrated operational solution, which includes,
— Enabling interfaces with information partners for example Criminal Records Bureau (CRB), Identity and Passport Service (IPS),
— The supporting ICT infrastructure and,
— Compliance with relevant policies and standards, for example information security,
— The provision of an on-line portal solution to enable customers and stakeholders to transact with the Regulator across the web.
The web will be the primary channel however the solution shall also support the following channels:
O Email.
O Phone.
O Interactive Voice Response and.
O Text messaging.
— The provision of a telephony solution to support Authority customer service operations including a technical helpdesk which supports both internal and external customers,
— The provision and management of an intelligence and risk analysis solution through the provision of a new service / solution or the re-use of the existing in-house solution (iBase) and,
— Effective transition from the incumbent Business Process Outsource provider and existing in-house operational solutions to the new IT Managed Service provision, for example, taking on of in-house solutions (where appropriate) and the data migration.
Further details will be provided along with the Request For Information (RFI) / Pre-Qualification Questionnaire (PQQ) which can be accessed via the Government Procurement Service’s e-Sourcing Suite using the instructions detailed in VI.3 (Additional Information).

Conas tairiscint a chur isteach
Níl fáil air
Is féidir tairiscintí a chur isteach
Submission for all lots
Eolas maidir le conradh poiblí, creat-chomhaontú nó córas dinimiciúil ceannaigh (CDC)
Tá conradh poiblí i gceist leis an bhfógra
Coinníollacha maidir le tairiscintí a oscailt (dáta)
Níl fáil air
An áit feidhmíochta
United Kingdom
Cód CPV

72000000 - IT services: consulting, software development, Internet and support

72227000 - Software integration consultancy services

72500000 - Computer-related services

72253000 - Helpdesk and support services

72212517 - IT software development services

72263000 - Software implementation services

72212445 - Customer Relation Management software development services

72220000 - Systems and technical consultancy services

72416000 - Application service providers

72590000 - Computer-related professional services

72222300 - Information technology services

Modh bronnta
The most economic tender
Luach measta
Níl fáil air
Luach conartha deiridh
Níl fáil air
Conradh a bhronnadh
Níl fáil air
Doiciméid
Réamheolas
Conradh
Dámhachtain
Footnote - legal notice

An t-ábhar seo a fhoilsítear ar an leathanach seo, is mar sheirbhís bhreise amháin atá sé beartaithe agus níl aon éifeacht dhlíthiúil aige. Ní ghabhann institiúidí an Aontais aon dliteanas orthu féin i leith inneachar an téacs. Is iad na leaganacha oifigiúla de na fógraí tairisceana ábhartha na cinn a fhoilsítear i bhForlíonadh Iris Oifigiúil an Aontais Eorpaigh agus atá ar fáil in TED. Is féidir teacht ar na téacsanna oifigiúla sin ach na naisc atá leabaithe sa leathanach seo a bhrú. Chun tuilleadh eolais a fháil, féach an fógra maidir le Inmhínitheacht agus Dilteanas Soláthair Phoiblí.