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HomeAccessibility to ICT products and services by disabled and elderly people
Towards a framework for further development of EU legislation or other co-ordination measures on eAccessibility
Publication metadata
'eAccessibility' concerns the design and supply of Information and Communication Technology (ICT) products and services with particular regard to ensuring that they can be used by people with disabilities and others (e.g. many older people) for whom the technical features of ICTs can pose barriers to their usage. The full spectrum of ICTs needs to be eAccessible if everyone is to have equal opportunities for participation in everyday social and economic life in the Information Society. This includes ICT products (such as computers, telephones and the wide range of other ICT devices now part of everyday life), ICT-based network services (such as telephony and TV), the many web-based and phone-based services that are in everyday use today (such as online government and shopping, call centres and so on) and other ICT-based modes of service delivery (such as self-service terminals like ATMs and ticket machines). The European Commission's Communication on eAccessibility in 2005 identified a lack of progress in the achievement of eAccessibility in Europe and pointed to a variety of problems, including insufficient attention to eAccessibility by industry, inconsistent implementation of existing EU-level measures and growing fragmentation across the Member States, as well as lack of supports (such as eAccessibility certification and labelling) for consumers. This has significant negative personal consequences for those affected as well as for European competitiveness and the internal market. This report presents the results of a study to examine what legislative or other options could be considered at EU-level in order to better support the achievement of a more effective, coordinated and complete approach to eAccessibility across the Member States.
- Published:
- Corporate author(s): Directorate-General for the Information Society and Media (European Commission) , Empirica , Work Research Centre
- Personal author(s): Cullen, Kevin ; Kubitschke, Lutz
- Themes: Social , Information technology and telecommunications
- Subject: access to information , digital technology , disabled person , elderly person , facilities for people with disabilities , information policy , information technology , information technology user , Internet , legislation , mobile phone , social situation , television
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| ISSN | ISBN | DOI | Catalogue number KK-02-14-657-EN-N |
- Released on EU publications website:
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