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HomeDevelopment of cross-border e-commerce through parcel delivery
Final report
Publication metadata
Efficient and demand-oriented parcel delivery services are an important factor for the dynamic development of cross-border e-commerce in Europe. This study by WIK-Consult explores developments and trends in the supply of and demand for delivery solutions in the context of cross-border e-commerce. It particularly emphasises the needs of e-retailers and consumers, and includes regulatory aspects as well as employment and environmental topics. The assessment is based on extensive desk research and intensive stakeholder interaction. WIK-Consult conducted a consumer survey among online shoppers, in all EU and EEA Member States, about their expectations and experiences with delivery of cross-border purchases. The study concludes that the delivery industry has made significant progress since 2013 and is on the right track. While the dynamic growth in e-commerce has greatly improved the supply of appropriate delivery services, the performance of national delivery markets varies significantly among Member States. For the future, parcel carriers, e-commerce intermediaries and associations should work on much needed improvements in returns solutions for cross-border e-commerce.
- Published:
- Corporate author(s): Directorate-General for Internal Market, Industry, Entrepreneurship and SMEs (European Commission) , WIK-Consult
- Personal author(s): Kalevi Dieke, Alex ; Arnold, René ; Wielgosch, Julia ; Niederprüm, Antonia ; Hillebrand, Annette ; Thiele, Sonja ; Taş, Serpil ; Bender, Christian
- Themes: Information technology and telecommunications , Intra-Community trade — Free movement of goods
- Subject: consumer survey , cross-border cooperation , cross-border dimension , delivery , electronic commerce , environmental impact , EU Member State , postal charges , postal service , retail trade , single market , supply and demand , Universal Postal Union
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| ISSN | ISBN 978-92-76-01469-0 | DOI 10.2873/931558 | Catalogue number ET-02-19-218-EN-N |