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Development of cross-border e-commerce through parcel delivery
Final report
EU publications
Publication metadata
Efficient and demand-oriented parcel delivery services are an important factor for the dynamic development of cross-border e-commerce in Europe. This study by WIK-Consult explores developments and trends in the supply of and demand for delivery solutions in the context of cross-border e-commerce. It particularly emphasises the needs of e-retailers and consumers, and includes regulatory aspects as
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well as employment and environmental topics. The assessment is based on extensive desk research and intensive stakeholder interaction. WIK-Consult conducted a consumer survey among online shoppers, in all EU and EEA Member States, about their expectations and experiences with delivery of cross-border purchases. The study concludes that the delivery industry has made significant progress since 2013 and is on the right track. While the dynamic growth in e-commerce has greatly improved the supply of appropriate delivery services, the performance of national delivery markets varies significantly among Member States. For the future, parcel carriers, e-commerce intermediaries and associations should work on much needed improvements in returns solutions for cross-border e-commerce.
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Published:
2019-04-04
Corporate author(s):
Directorate-General for Internal Market, Industry, Entrepreneurship and SMEs
(
European Commission
)
,
WIK-Consult
Personal author(s):
Kalevi Dieke, Alex
;
Arnold, René
;
Wielgosch, Julia
;
Niederprüm, Antonia
;
Hillebrand, Annette
;
Thiele, Sonja
;
Taş, Serpil
;
Bender, Christian
Themes:
Information technology and telecommunications
,
Intra-Community trade — Free movement of goods
Subject:
consumer survey
,
cross-border cooperation
,
cross-border dimension
,
delivery
,
electronic commerce
,
environmental impact
,
EU Member State
,
postal charges
,
postal service
,
retail trade
,
single market
,
supply and demand
,
Universal Postal Union
ISSN
ISBN
DOI
Catalogue number
PDF
978-92-76-01469-0
10.2873/931558
ET-02-19-218-EN-N
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