Navigation
Skip to Content
Development of cross-border e-commerce through parcel delivery
DisplayLogo
Publications Office of the European Union
MainSearch
All collections
EU law
EU publications
EU official directory
Editorial Content
Summaries of Legislation
search
More
Advanced search
Browse by subject
Expert Search
Language Selector
български (bg)
español (es)
čeština (cs)
dansk (da)
Deutsch (de)
eesti keel (et)
eλληνικά (el)
English (en)
français (fr)
Gaeilge (ga)
hrvatski (hr)
italiano (it)
latviešu valoda (lv)
lietuvių kalba (lt)
magyar (hu)
Malti (mt)
Nederlands (nl)
polski (pl)
português (pt)
română (ro)
slovenčina (sk)
slovenščina (sl)
suomi (fi)
svenska (sv)
BasketSummary
0
X
Basket
x
items
X
This item has been added.
Qty:
x
€
x
Sub-total
€
x
Total
€
0.0
View basket
Checkout
MyPortal
Sign in
Navigation Menu
LAW
EU PUBLICATIONS
RESEARCH AND INNOVATION
OPEN DATA
PUBLIC PROCUREMENT
EU WHOISWHO
Navigation Menu
LAW
EU PUBLICATIONS
RESEARCH AND INNOVATION
OPEN DATA
PUBLIC PROCUREMENT
EU WHOISWHO
Publications Office of the EU
Help
Navigation Menu
Breadcrumb
Publication detail
Navigation Menu
AccessibilityTools
Maintenance EN
Please note that this website will be undergoing technical maintenance between 28 and 31 August. Consequently, users may experience instabilities and limited functionality. We apologise for the inconvenience.
Web Content Display (Global)
For a better user experience please update your browser or use
Chrome
or
Firefox
browser.
×
Publication Detail Actions Portlet
Utilities
Add to my publications
Create alert
Permanent link
Metadata RDF
(Opens New Window)
(Opens New Window)
Embed in website
More
Cancel
Rate this publication
Publication Detail Portlet
Publication detail
Home
EU publications
Download
Order
Development of cross-border e-commerce through parcel delivery
Final report
Publication metadata
Efficient and demand-oriented parcel delivery services are an important factor for the dynamic development of cross-border e-commerce in Europe. This study by WIK-Consult explores developments and trends in the supply of and demand for delivery solutions in the context of cross-border e-commerce. It particularly emphasises the needs of e-retailers and consumers, and includes regulatory aspects as
well as employment and environmental topics. The assessment is based on extensive desk research and intensive stakeholder interaction. WIK-Consult conducted a consumer survey among online shoppers, in all EU and EEA Member States, about their expectations and experiences with delivery of cross-border purchases. The study concludes that the delivery industry has made significant progress since 2013 and is on the right track. While the dynamic growth in e-commerce has greatly improved the supply of appropriate delivery services, the performance of national delivery markets varies significantly among Member States. For the future, parcel carriers, e-commerce intermediaries and associations should work on much needed improvements in returns solutions for cross-border e-commerce.
View more
View less
Download and languages
Close
Available languages and formats
Download
X
Available languages and formats
English
(en)
pdf
Publication details
Related publications
Published:
2019-04-04
Corporate author(s):
Directorate-General for Internal Market, Industry, Entrepreneurship and SMEs
(
European Commission
)
,
WIK-Consult
Personal author(s):
Kalevi Dieke, Alex
;
Arnold, René
;
Wielgosch, Julia
;
Niederprüm, Antonia
;
Hillebrand, Annette
;
Thiele, Sonja
;
Taş, Serpil
;
Bender, Christian
Themes:
Information technology and telecommunications
,
Intra-Community trade — Free movement of goods
Subject:
consumer survey
,
cross-border cooperation
,
cross-border dimension
,
delivery
,
electronic commerce
,
environmental impact
,
EU Member State
,
postal charges
,
postal service
,
retail trade
,
single market
,
supply and demand
,
Universal Postal Union
PDF
ISSN
ISBN
978-92-76-01469-0
DOI
10.2873/931558
Catalogue number
ET-02-19-218-EN-N
PDF
ISBN
978-92-76-01469-0
DOI
10.2873/931558
Catalogue number
ET-02-19-218-EN-N
View more
View less
Publication Viewer
Document viewer
The document doesn't have a viewable format at this time
Go Back Widget
Back to list of results