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HomePractical guide on the welfare of asylum and reception staff. Part I, Standards and policy
Publication metadata
This guide comprises three stand-alone although complementary parts. Part I: Standards and policy focuses on how authorities are to develop a staff welfare strategy when there is not yet a strategy in place; it is supported by suggested standards and indicators for that purpose. Part II: Staff welfare toolbox details all the practical tools identified as good practices, which have already been implemented in some EU+ countries. Part III: Monitoring and evaluation provides a monitoring and evaluation mechanism to support authorities with tools to monitor progress made by measures rolled out in a simple manner. This guidance intends to complement, not to replace, local policies and strategies focusing on staff welfare in EU+ country authorities. This guide focuses on work in the field of operational asylum, which, by the nature of the work, necessitates specific work environments. Staff working in asylum-related workplaces (such as case officers, workflow managers, registration officers, reception officers and team leaders) often face various challenging physical and psychological conditions. These challenges can include a constantly high workload, an often unpredictable working environment due to the constant changes in the numbers of arrivals of applicants for international protection, exposure to persons who have experienced trauma and, in some instances, a lack of resources to deal with daily tasks.
- Published:
- Corporate author(s): European Asylum Support Office (EU body or agency)
- Themes: Fundamental rights , Workers' health and safety , Working conditions
- Subject: European Union Agency for Asylum , immigration , political asylum , right of asylum , staff , user guide , vocational training , welfare , working conditions , working environment
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| ISSN | ISBN 978-92-9485-227-4 | DOI 10.2847/115818 | Catalogue number BZ-02-20-083-EN-N |
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| ISSN | ISBN 978-92-9485-226-7 | DOI 10.2847/59578 | Catalogue number BZ-02-20-083-EN-C |
- Released on EU publications website:
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