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HomeEU passenger rights are comprehensive but passengers still need to fight for them. Special report No 30, 2018
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The European Union has defined a set of EU passenger rights common to all modes of public transport – bus, train, boat and plane. We examined the scope and reach of the regulations to see if passenger rights are effectively protected and are actually being obtained. We visited ten EU Member States and carried out two surveys of passenger’s own experiences. We found that many passengers are not sufficiently aware of their rights and frequently do not obtain them due to problems with enforcement. We make a number of recommendations to improve the passenger rights framework and increase awareness. We also provide ten tips to help improve everyone’s travel experience.
- Published:
- Corporate author(s): European Court of Auditors
- Themes: Community finance , Transport policy
- Subject: air transport , audit , bus , carriage of passengers , consumer information , consumer protection , enjoyment of rights , inland waterway transport , public transport , rail transport , report , transport regulations , traveller
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| ISSN 1977-5679 | ISBN 978-92-847-1272-4 | DOI 10.2865/06411 | Catalogue number QJ-AB-18-028-EN-N |
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| ISSN 1977-5679 | ISBN 978-92-847-1262-5 | DOI 10.2865/237005 | Catalogue number QJ-AB-18-028-EN-Q |
- Released on EU publications website:
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