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UK-Londra: Servizzi ta' IT: konsulenza, żvilupp ta' softwer, Internet u appoġġ - Offerti tal-UE
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UK-Londra: Servizzi ta' IT: konsulenza, żvilupp ta' softwer, Internet u appoġġ

Ħarsa ġenerali
  • Ippubblikat
    07/09/2012
  • Skadenza
    08/10/2012
  • Illum
    15/10/2025
Status
Sottomissjoni magħluqa
Tip ta’ kuntratt
Services
Suġġett għat-Tiġdid
No
Xerrej
Security Industry Authority
Post tal-prestazzjoni
NUTS code: United Kingdom
Post tax-xerrej
NUTS code: Mhux disponibbli
Settur tan-negozju (CPV ewlieni)
72000000 Servizzi ta' IT: konsulenza, żvilupp ta' softwer, Internet u appoġġ
Stima tal-valur totali tal-kuntratt (eskluża l-VAT)
Mhux disponibbli
Valur totali finali tal-kuntratt (eskluża l-VAT)
Mhux disponibbli
Dettalji tal-proċedura
Numru ta’ referenza tal-offerta
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Deskrizzjoni

The scope of the procurement is for the successful service provider to design, build, implement, test, manage, provide and maintain an IT Managed Service to meet the Requirements of the regulator operating the security regulatory regime.
IT Managed Service provision covers:
— The provision of an integrated operational customer relationship and case Management solution to support delivery of Authority’s end to end business processes, including:
— business regulation,
— individual regulation,
— compliance and enforcement including intelligence and,
— customer services,
— Develop, build and continuously improve the integrated operational solution, which includes,
— Enabling interfaces with information partners for example Criminal Records Bureau (CRB), Identity and Passport Service (IPS),
— The supporting ICT infrastructure and,
— Compliance with relevant policies and standards, for example information security,
— The provision of an on-line portal solution to enable customers and stakeholders to transact with the Regulator across the web.
The web will be the primary channel however the solution shall also support the following channels:
O Email.
O Phone.
O Interactive Voice Response and.
O Text messaging.
— The provision of a telephony solution to support Authority customer service operations including a technical helpdesk which supports both internal and external customers,
— The provision and management of an intelligence and risk analysis solution through the provision of a new service / solution or the re-use of the existing in-house solution (iBase) and,
— Effective transition from the incumbent Business Process Outsource provider and existing in-house operational solutions to the new IT Managed Service provision, for example, taking on of in-house solutions (where appropriate) and the data migration.
Further details will be provided along with the Request For Information (RFI) / Pre-Qualification Questionnaire (PQQ) which can be accessed via the Government Procurement Service’s e-Sourcing Suite using the instructions detailed in VI.3 (Additional Information).

Metodu ta' Sottomissjoni
Mhux disponibbli
Jistgħu jiġu sottomessi offerti
Submission for all lots
Informazzjoni dwar kuntratt pubbliku, ftehim ta' qafas jew sistema dinamika ta' xiri (DSX)
L-avviż jinvolvi kuntratt pubbliku
Kundizzjonijiet għall-ftuħ tal-offerti (data)
Mhux disponibbli
Post tal-prestazzjoni
United Kingdom
Kodiċi CPV

72000000 - Servizzi ta' IT: konsulenza, żvilupp ta' softwer, Internet u appoġġ

72227000 - Servizzi ta' konsulenza dwar l-integrazzjoni tas-software

72500000 - Servizzi relatati mal-kompjuter

72253000 - Servizzi ta' għajnuna u ta' appoġġ

72212517 - Servizzi ta' żvilupp ta' softwer għall-IT

72263000 - Servizzi ta' l-implimentazzjoni tas-software

72212445 - Servizzi ta' żvilupp ta' softwer għall-Ġestjoni tar-Relazzjonijiet mal-Klijenti

72220000 - Servizzi dwar is-sistemi ta' konsulenza teknika speċjali

72416000 - Provvedituri ta' servizzi ta' programmi

72590000 - Servizzi relatati mal-kompjuter professjonali

72222300 - Servizzi teknoloġiċi ta' l-informatika

Metodu tal-għoti
The most economic tender
Valur stmat
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Valur kuntrattwali finali
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Għoti tal-kuntratt
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Dokumenti
Informazzjoni minn qabel
Kuntratt
Għoti
Footnote - legal notice

Dan il-kontenut ippubblikat f’din il-paġna hu maħsub purament bħala servizz addizzjonali u m’għandu ebda effett legali. L-istituzzjonijiet tal-Unjoni ma jassumu ebda responsabbiltà għall-kontenut tiegħu. Il-verżjonijiet uffiċjali tal-avviżi rilevanti dwar l-offerti huma dawk ippubblikati fis-Suppliment tal-Ġurnal Uffiċjali tal-Unjoni Ewropea u disponibbli fit-TED. Dawk it-testi uffiċjali huma aċċessibbli direttament permezz tal-links inkorporati f’din il-paġna. Għal aktar informazzjoni jekk jogħġbok ara l-Avviż ta’ Spjegabbiltà u Responsabbiltà tal-Akkwist Pubbliku.