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Study on the social dimension of the future EU transport system regarding users and passengers
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Study on the social dimension of the future EU transport system regarding users and passengers

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This report presents the findings of the study on the social dimension of the future EU transport system regarding users and passengers. Transport evolves and modernises along major trends: the green and digital transitions, demographic change but also the recent COVID-19 pandemic. These trends will have a considerable impact on transport with profound consequences for users and passengers. Different groups of people have different needs as transport users and it is important to ensure that the transport system is inclusive and available to all. The issues are complex and have multiple overlapping dimensions as different users, needs, geographies, Member States/legal contexts, modes, business models and wider trends all interact. This study maps the challenges and opportunities posed by the modernisation of the transport system to different groups of transport users in terms of affordability, reliability, and accessibility, and reviews possible solutions that ensure users are at the centre of the future transport system. In particular, the study considers six user groups: women; citizens with poor IT literacy or with limited access to the internet; persons with disabilities and with reduced mobility (e.g. older people); people living in remote areas (notably rural areas), segregated localities or in less developed regions; young people and children; and people on low income, at risk of poverty or social exclusion. Based on a review of literature and a wide-ranging stakeholder consultation programme, the analysis found that the level of information available for different user groups varies significantly across Member States. It also highlighted users that may not be captured within current groupings, and emphasised the overlaps or intersectionality between different groups. While a significant number of current challenges for users was identified, there was a limited amount of information on anticipated future challenges. Stakeholders observed that improved consideration of the social dimension of transport may sometimes be impeded by advocacy gaps for some user groups. Recommendations were developed that aim to improve the extent and effectiveness with which the social dimension of transport is taken into account by relevant stakeholders at different levels, and which address policy and advocacy gaps identified through measures that provide the stakeholders with the necessary knowledge, capability and resources.
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ISBN 978-92-76-43792-5
DOI 10.2832/482141
Luettelonumero MI-05-21-337-EN-N
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ISSN ISBN 978-92-76-43792-5 DOI 10.2832/482141 Luettelonumero MI-05-21-337-EN-N
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