1. Main destinations requiring ticket reservations: Bulgaria, Brussels, Belgium and all other European capitals;
2. The clock should make it possible to accept requests for air tickets at any time of the day and their execution, including in exceptional circumstances, outside office hours as well as holidays and holidays;
3. The routes offered are direct and, failing that, with a minimum number of suitable connections for the destinations concerned and the most favourable airline prices at the time of the journey;
4. When requesting the reservation of air tickets, the Contractor shall provide a reply to the contracting authority by e-mail within the time limit proposed in the tender of the successful tenderer, which may not be longer than 30 minutes, in accordance with the Regulation on service comondries and specialisations in the case, and to promote at least two options for the completion of the journey (direct and connecting), specifying the airline, class, itinerary, hours, stay, price, etc. The procuring entity reserves the right to choose the relevant option by confirming the application or refusing to award it if none of the options proposed is appropriate to the procuring entity’s discretion;
5. The contractor shall also submit offers from low-cost airlines, at the request of the contracting authority or in the event that a direct flight is not available;
6. The Contractor undertakes to execute any order, including delivery of the air ticket (electronic version), within a time limit proposed by the selected Contractor, which shall not be longer than 30 minutes from the confirmation of a request with the possibility of execution and within shorter time limits in exceptional circumstances. The execution of the request in exceptional circumstances, including the delivery of self-tickets (e-cooking), will take place within a time limit proposed by the selected contractor, which cannot be longer than 20 minutes from the confirmation of the request;
7. Tickets completed should comply with the requirements of the Regulation on official missions and specialisations abroad;
8. Declared capability and availability of coverage of all applications by the contracting authority throughout the world;
9. The Participant shall assist in the provision of free tickets by individual airlines or other services;
10. The participant to record in the booking on a specific request the place preferred by the Contracting Authority and to do everything possible to obtain a corresponding confirmation of this from the airline;
11. The delivery of the air tickets to the Ministry of Agriculture and Food shall be at the expense of the Contractor;
12. The prices offered should be calculated on the basis of the lowest special prices and discounts of the airlines in force on the dates of the trip. The lowest special prices are formed by the basic price constituted by the carrier plus the mandatory charges and service charges;
13. Ticket prices also include airport charges, security charges and service charges payable by the contracting authority. Prices may change in the event of a change in the carrier’s basic prices and a change in the compulsory charges;
14. Other student proposals for preferences, bonuses and lighter conditions for the contracting authority, which are price-related and priced in the performance of the service.
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