Subject matter and volume of the procurement procedure: Entrepreneurship contract Józsefváros Farming Centre Zrt. (JGK Zrt.) for the provision of a Unified Integrated Parking System, system support and related services. The task of the winning bidder is to provide software services for the operation/support of 11,957 public space fee-paying waiting areas (which amount may change by +/- 200 units during the contract period) and for the imposition of 70,000 surcharges per year (which amount may change by +/- 5,000 units during the contract period). Responsibilities of the Winning Bidder: Provision and operation of a case management system supporting parking operation. Expectation: the provision of a case management system ensuring at least the minimum level of support for the parking operation service specified in the technical specifications (transparent and continuous records of data, photographs, payments, deadlines, correspondence, complaint handling, recoveries, receivables, and data on payment orders, litigation, enforcement): 1 pc. - Continuous maintenance of the operation and operation of the case management system during the term, continuous provision of the background capacities necessary for operation (according to the technical specifications), storage and backup of data, data access, background customer service and the transfer of changes resulting from legislative changes. The number of simultaneous users to be supported by the case management system shall be at least 45 by the contracting authority. - Within the framework of the support service, the expected number of complaint handling cases reaches 25,000 pcs per year. - Providing a call centre for the support service by voice recording and attaching the audio material to the main proceedings. Provision of training on the use of the system: up to a maximum of 15 persons twice a month and occasionally, if required. The monthly level of on-site and on-site training is maximum 5 hours/month. - the provision of a SIM card operating in PDAs in a closed APN network at 4G network speed, provided that the mobile service provider is able to provide this in the given area of operation, - On the basis of the relevant authorisation of the Contracting Authority - the continuous, necessary and sufficient level of contact with external organisations, the handling of matters related to the parking operation service: • National Mobile Payments Plc. (and its possible successors) online interface (mobile parking) • loading of entry and waiting permits issued by the Budapest City Hall in case of changes, on an occasional basis, • the Deputy State Secretariat of the Ministry of the Interior responsible for the keeping of records (hereinafter: BM NYHÁT) (és annak a későbbiekben lehetséges, hivatalos utódszervei), jármű és személyiadat-nyilvántartásaiból történő adatkéréshez KKSZB interface, • Posta Elszámoló Központ (és annak a későbbiekben lehetséges, hivatalos utódszervei) által küldött adatok beolvasása alkalomszerűen • NAV – a kiállított számlák jogszabályi előírás szerinti továbbítása érdekében • Banki tranzakciós tételek beolvasása • Forint átutalás banki import file elkészítése • Magyar Országos Közjegyzői Kamara (és annak a későbbiekben lehetséges, hivatalos utódszervei), továbbiakban MOKK (feladás XML, MOKK értesítők/összesítők CSV betöltés) • Magyar Bírósági Végrehajtói Kar VIEKR rendszere a végrehajtási kérelmek feladása, és az érkező dokumentumok fogadása érdekében • Külföldi rendszámú járművekre vonatkozó pótdíjak behajtására szakosodott szolgáltatóknak történő adatátadás/adatátvétel • Magyar Posta Zrt. elektronikus feladójegyzék kezelése. The system provided must be able to retrieve data directly from the database of the central vehicle and the database of the personal data and address register in a closed system with its own software or software function and to record and manage it in its own database individually and in batches (the necessary official authorisations and the registration process are provided by the Contracting Authority for the connection to the CCP). The query shall be provided by the delivered system for the following services: queries of vehicle data based on registration number and date - queries of personal data and address records based on 4T (NSZL query), - queries of parking card data based on document number, - queries of temporary registration number data based on registration number and date. The parking control software must be capable of operating in the following operating hardware and software environment of the Contracting Authority: Unlimited number of handheld computers (Zebra TC27, Samsung A51, Samsung A52) - Unlimited number of mobile printing equipment (Zebra RW420, ZQ520, ZQ521) It is also expected that the software licences required for the basic hardware infrastructure will be provided by the successful tenderer in accordance with the technical specifications. The planned requirements for the performance of the contract and the requirements for the service to be procured are set out in the attached draft contract and technical document.
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