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United Kingdom-London: Customer services - EU tenders
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Procurement Detail Actions Portlet

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Procurement Detail Actions Portlet
OP Portal - Procurement - Details

United Kingdom-London: Customer services

Overview
  • Awarded
    29/11/2014
  • Today
    06/08/2026
Status
Awarded
Type of contract
Services
Subject for Renewal
No
Buyer
Department of Energy and Climate Change
Place of performance
NUTS code: United Kingdom
Location of buyer
NUTS code: Not available
Business sector (Main CPV)
79342300 Customer services
Total estimated contract value (excluding VAT)
517,161.95
Total final contract value (excluding VAT)
Not available
Procedure details
Tender reference number
TRN 903/10/2014
Description

Customer services. Repair and maintenance services of boilers. Gas appliance maintenance services. Repair and maintenance services of central heating. This is a time limited appointment of Carillion Energy Services (CES) to provide a limited service to the Department of Energy and Climate Change to handle any complaints from existing customers under the UK Government's Warm Front Scheme which has now closed. The Warm Front Scheme was Government's primary tool for improving the homes of households in or at risk of fuel poverty in England. It provided a range of energy efficient heating and insulation measures to private sector households in receipt of certain income related benefits and living in properties that were poorly insulated. The scheme closed to new applicants in 2013. CES is the existing scheme manager, having been appointed in 2005, and CES' principal responsibilities as scheme manager was to process and manage the applications and call centre and to arrange with the installer sub-contractor the installation of the relevant measures in the households of the beneficiaries of the Scheme and to provide after-care. Given the vulnerable nature of the customers, a customer complaints service is required until March 2016 or, if demand remains high, until March 2017 to ensure the effective close down of the scheme. CES' principal tasks under its new appointment will be to investigate and resolve complaints relating to the insulation or heating measures installed by a sub-contractor prior to the closure of the scheme and, where a complaint is upheld, to ensure that the sub-contractor carries out remedial works at that sub-contractor's (or CES') expense.

Submission Method
Not available
Tenders may be submitted
Not applicable
Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
Not available
Conditions for opening tenders (date)
Not available
Place of performance
United Kingdom
CPV code

50531200 - Gas appliance maintenance services

50531100 - Repair and maintenance services of boilers

79342300 - Customer services

50720000 - Repair and maintenance services of central heating

Award method
The most economic tender
Estimated value
517,161.95
Final contracted value
Not available
Award of contract
Official name: Carillion Plc
Postal address: Partnership House, Regent Farm Road, Gosforth
Town: Newcastle upon Tyne
Postal code: NE3 3AF
Country: GBR
Documents
Prior information
Contract
Award
Footnote - legal notice

This content published on this page is meant purely as an additional service and has no legal effect. The Union's institutions do not assume any liability for its contents. The official versions of the relevant tendering notices are those published in the Supplement of Official Journal of the European Union and available in TED. Those official texts are directly accessible through the links embedded in this page. For more information please see Public Procurement Explainability and Liability notice.