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3870 NUCLEO - Omnichannel solution for the CVC - EU tenders
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3870 NUCLEO - Omnichannel solution for the CVC Text automatically translated in your browsing language Automatically translated

Overview
  • Published
    04/06/2025
  • Today
    18/06/2025
  • Deadline
    11/07/2025
Status
Published
Type of contract
Services
Subject for Renewal
Yes
Buyer
Verkehrsbetriebe Zürich (VBZ)
Place of performance
NUTS code: Multiple place of performance
Location of buyer
NUTS code: CH040 Zürich
Business sector (Main CPV)
72000000 IT services: consulting, software development, Internet and support
Total estimated contract value (excluding VAT)
Not available
Total final contract value (excluding VAT)
Not available
Procedure details
Tender reference number
Not available
Description

This call for tenders procures a Software-as-a-Service (SaaS) omnichannel solution. This complements the existing CRM solution with a central customer contact channel management or a uniform routing. The intended Customer Relationship Hub is used to process customer inquiries in the field of public transport. At least 80 users are to be authorised on the new system (incl. usage fees, etc.). Text automatically translated in your browsing language Automatically translated

Submission Method
Not available
Tenders may be submitted
Electronic submission: eu.europa.publications.PublicProcurement.electronic.submission.not-allowed
tdf-non-av
Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
Not available
Conditions for opening tenders (date)
Not available
Place of performance
CH Schweiz/Suisse/Svizzera
CH040 Zürich
CPV code

72000000 - IT services: consulting, software development, Internet and support

72230000 - Custom software development services

48445000 - Customer Relation Management software package

72262000 - Software development services

72212445 - Customer Relation Management software development services

Award method
Criterion:
Type: quality
Description: Zuschlagskriterien
Weight (percentage, exact):
Estimated value
Not available
Final contracted value
Not available
Award of contract
Not available
Documents
Prior information
Contract
Award
Footnote - legal notice

This content published on this page is meant purely as an additional service and has no legal effect. The Union's institutions do not assume any liability for its contents. The official versions of the relevant tendering notices are those published in the Supplement of Official Journal of the European Union and available in TED. Those official texts are directly accessible through the links embedded in this page. For more information please see Public Procurement Explainability and Liability notice.