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Customer management system for AtB ́s customer centre. - EU tenders
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- indicates CPV codes deduced from the text of the procedure

Customer management system for AtB ́s customer centre.

Overview
  • Published
    25/06/2025
  • Today
    08/07/2025
  • Deadline
    30/07/2025
Status
Published
Type of contract
Services
Subject for Renewal
Yes
Buyer
AtB AS
Place of performance
NUTS code: Multiple place of performance
Location of buyer
NUTS code: NO060 Trøndelag/Trööndelage
Business sector (Main CPV)
72212445 Customer Relation Management software development services
Total estimated contract value (excluding VAT)
6,000,000.00 NOK
Total final contract value (excluding VAT)
Not available
Procedure details
Tender reference number
25/00089
Description

AtB ́s customer centre is responsible for handling customer enquiries connected to the company's services and functions as an important link between AtB and customers and between the different sections internally in the organisation. The customer centre ́s task is to answer questions, provide service and forward feedback to the correct specialist department. Customer Service requires a customer management system that shall contribute to: Support simple and efficient handling of customer enquiries, and automate work processes for customer service representative ServicesBidra to a positive customer experience.

Submission Method
Electronic via:
https://permalink.mercell.com/258075294.aspx
Tenders may be submitted
Electronic submission: required
https://permalink.mercell.com/258075294.aspx
Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
Not available
Conditions for opening tenders (date)
Not available
Place of performance
NO Norge
NO060 Trøndelag/Trööndelage
CPV code

72212445 - Customer Relation Management software development services

48200000 - Networking, Internet and intranet software package

48813000 - Passenger information system

48810000 - Information systems

48400000 - Business transaction and personal business software package

72230000 - Custom software development services

48445000 - Customer Relation Management software package

64216000 - Electronic message and information services

48500000 - Communication and multimedia software package

79342300 - Customer services

79342321 - Customer-loyalty programme

48300000 - Document creation, drawing, imaging, scheduling and productivity software package

79342320 - Customer-care services

79500000 - Office-support services CVP code deduced from the text of the procedure AI-generated

79512000 - Call centre CVP code deduced from the text of the procedure AI-generated

79510000 - Telephone-answering services CVP code deduced from the text of the procedure AI-generated

Award method
Not available
Estimated value
6,000,000.00 NOK
Final contracted value
Not available
Award of contract
Not available
Documents
Prior information
Contract
Award
Footnote - legal notice

This content published on this page is meant purely as an additional service and has no legal effect. The Union's institutions do not assume any liability for its contents. The official versions of the relevant tendering notices are those published in the Supplement of Official Journal of the European Union and available in TED. Those official texts are directly accessible through the links embedded in this page. For more information please see Public Procurement Explainability and Liability notice.