Publications Office of the EU
This consultation concerns the provision of support for incoming contacts (calls, visits, emails) on the sites of SEMISO and the service provider - EU tenders
DisplayCustomHeader
MyPortal
Language Selector
English
BasketSummary
Procurement Detail Actions Portlet

Utilities

Procurement Detail Actions Portlet
OP Portal - Procurement - Details

This page contains content generated automatically to improve findability and accessibility

- indicates text translated automatically in your browsing language

This consultation concerns the provision of support for incoming contacts (calls, visits, emails) on the sites of SEMISO and the service provider Text automatically translated in your browsing language Automatically translated

Overview
  • Published
    26/09/2024
  • Deadline
    28/10/2024
  • Opening of tenders
    28/10/2024
  • Awarded
    18/04/2025
  • Today
    19/07/2025
Status
Awarded
Type of contract
Services
Subject for Renewal
Yes
Buyer
SEMISO
Place of performance
NUTS code: Multiple place of performance
Location of buyer
NUTS code: FR106 Seine-Saint-Denis
Business sector (Main CPV)
79512000 Call centre
Total estimated contract value (excluding VAT)
Not available
Total final contract value (excluding VAT)
913,967.06 EUR
Procedure details
Tender reference number
24FS-CP-0129-S
Description

The main tasks of this CRL are to take charge, analyze the request and provide the appropriate response (immediate or transmission) regardless of the interlocutor (tenants, applicants, third parties and partners) and the typology of his request Text automatically translated in your browsing language Automatically translated

Submission Method
Electronic via:
https://www.marches-publics.info/mpiaws/index.cfm?fuseaction=demat.termes&IDM=1532638
Tenders may be submitted
Electronic submission: required
https://www.marches-publics.info/mpiaws/index.cfm?fuseaction=demat.termes&IDM=1532638
Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
Not available
Conditions for opening tenders (date)
28/10/2024 14:00
Place of performance
FR France
FR106 Seine-Saint-Denis
CPV code

79512000 - Call centre

Award method
Criterion:
Type: quality
Description: Valeur technique de l'offre
Weight (percentage, exact): 40
Criterion:
Type: price
Description: Prix
Weight (percentage, exact): 60
Estimated value
Not available
Final contracted value
913,967.06 EUR
Award of contract
Official name: PENELOPE L'AGENCE
Postal address:
Town: Paris 9
Postal code: 75009
Country:
Documents
Prior information
Contract
Award
Footnote - legal notice

This content published on this page is meant purely as an additional service and has no legal effect. The Union's institutions do not assume any liability for its contents. The official versions of the relevant tendering notices are those published in the Supplement of Official Journal of the European Union and available in TED. Those official texts are directly accessible through the links embedded in this page. For more information please see Public Procurement Explainability and Liability notice.