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Country Upper Austria: Framework agreement on call centre services - EU tenders
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Country Upper Austria: Framework agreement on call centre services

Overview
  • Published
    04/02/2025
  • Deadline
    03/03/2025
  • Awarded
    24/12/2025
  • Today
    14/03/2026
Status
Awarded
Type of contract
Services
Subject for Renewal
Yes
Buyer
Land Oberösterreich, Amt der Oberösterreichischen Landesregierung
Place of performance
NUTS code: Multiple place of performance
Location of buyer
NUTS code: AT312 Linz-Wels
Business sector (Main CPV)
79512000 Call centre
Total estimated contract value (excluding VAT)
Not available
Total final contract value (excluding VAT)
907,040.00 EUR
Procedure details
Tender reference number
1
Description

The objective of the procurement procedure at issue was to conclude a framework agreement with three companies awarded according to the award scheme for the provision of call centre services, in particular in crisis and emergency situations, to the Province of Upper Austria.

Submission Method
Electronic via:
https://schramm-oehler.vergabeportal.at/Detail/204560
Tenders may be submitted
Electronic submission: required
https://schramm-oehler.vergabeportal.at/Detail/204560
Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
The procurement involves the establishment of a framework agreement
Conditions for opening tenders (date)
Not available
Place of performance
AT Österreich
AT312 Linz-Wels
CPV code

79512000 - Call centre

85000000 - Health and social work services

85100000 - Health services

Award method
Criterion:
Type: quality
Description: Abwicklungskonzept
Weight (percentage, exact): 25
Criterion:
Type: quality
Description: Fachliche Kompetenz
Weight (percentage, exact): 25
Criterion:
Type: price
Description: Gesamtbewertungssumme
Weight (percentage, exact): 50
Estimated value
Not available
Final contracted value
907,040.00 EUR
Award of contract
Official name: walter services GmbH
Postal address:
Town: Königswinter
Postal code: 53639
Country:
Documents
Prior information
Contract
Award
Footnote - legal notice

This content published on this page is meant purely as an additional service and has no legal effect. The Union's institutions do not assume any liability for its contents. The official versions of the relevant tendering notices are those published in the Supplement of Official Journal of the European Union and available in TED. Those official texts are directly accessible through the links embedded in this page. For more information please see Public Procurement Explainability and Liability notice.