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D-Langen: maintenance of information technology equipment - EU tenders
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D-Langen: maintenance of information technology equipment

Overview
  • Published
    14/05/2011
  • Deadline
    14/06/2011
  • Today
    10/06/2026
Status
Submission closed
Type of contract
Services
Subject for Renewal
No
Buyer
Not available
Place of performance
NUTS code: DE Deutschland
Location of buyer
NUTS code: Not available
Business sector (Main CPV)
50312610 Maintenance of information technology equipment
Total estimated contract value (excluding VAT)
Not available
Total final contract value (excluding VAT)
Not available
Procedure details
Tender reference number
11/008
Description

The DFS currently operates offices with firewall/IPS systems with its own management systems and its own central 24 x 7 monitoring sites in Germany (Langen, Frankfurt, Munich, Karlsruhe, Hamburg, Bremen and Berlin).
The infrastructure consists of approximately 32 IP-Series checkpoint (30 IP395 series,2 IP560 series firewalls) and 2 Connectra 270 SSL gateways, including management servers. In addition, a total of 47 hardware applications from the manufacturer Barracuda Networks (Phion E-Model, Phion MR, Phion-L model, Barracuda F100) and in some cases additional licences are used for AV and VPN clients.
11 IPS applications of type GX4004-C, including management licence, are used by the manufacturer IBM.
These components of the manufacturer Checkpoint, Barracuda Networks and IBM (formerly ISS) require a maintenance and maintenance contract.
The services shall include in particular:
— Software maintenance extension at the above-mentioned manufacturers,
— On-site hardware replacement, including commissioning of replacement components by equivalent replacement hardware held by the contractor (differentiated according to location; Missions including on weekends and public holidays) from 08.00 to 18.00,
— German-language hotline support, including problem analysis and incident assumption,
— Information on patches and troubleshooting, and automatic updates for IPS, AV, URL licences,
— Provision of a web account of the respective manufacturers with the possibility of accessing software, documentation and knowledge base,
— Carry out problem/disruption resolution, support to DFS Service Level 1 in difficult situations,
— a response time of 1 hour and a starting time for on-site activities of 4 hours,
— assist in the operation of the systems with regard to configuration and troubleshooting issues,
— pro-active support (in the form of regular planning discussions or direct contact with technical interlocutors) in the selection of new products and their use,
— the documentation of the deliverables and continuous reporting,
— Assistance in attacks and attempted attacks.
Consultancy service for the creation of security concepts, migrations, SW updates, product training, etc.
— new purchases of hardware and software from the manufacturers Checkpoint, Barracuda Networks and IBM (IPS systems) will be necessary.

Submission Method
Not available
Tenders may be submitted
Submission for all lots
Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
The notice involves a public contract
Conditions for opening tenders (date)
Not available
Place of performance
DE Deutschland
CPV code

50312610 - Maintenance of information technology equipment

72000000 - IT services: consulting, software development, Internet and support

Award method
The most economic tender
Estimated value
Not available
Final contracted value
Not available
Award of contract
Not available
Documents
Prior information
Contract
Award
Footnote - legal notice

This content published on this page is meant purely as an additional service and has no legal effect. The Union's institutions do not assume any liability for its contents. The official versions of the relevant tendering notices are those published in the Supplement of Official Journal of the European Union and available in TED. Those official texts are directly accessible through the links embedded in this page. For more information please see Public Procurement Explainability and Liability notice.