Publications Office of the EU
Stage 1 Prequalification competition Procurement of an ICT system for a contact centre. - EU tenders
DisplayCustomHeader
Procurement Detail Actions Portlet
OP Portal - Procurement - Details

Stage 1 Prequalification competition Procurement of an ICT system for a contact centre.

  • Published
    24/01/2025
  • Today
    08/02/2025
  • Deadline
    24/02/2025
Status
Published
Type of contract
Services
Subject for Renewal
No
Buyer
Bergen kommune - Seksjon for digital transformasjon konsern (SDi)
Place of performance
NUTS code: Multiple place of performance
Location of buyer
NUTS code: NO0A2 Vestland
Business sector (Main CPV)
72000000 IT services: consulting, software development, Internet and support
Total estimated contract value (excluding VAT)
Not available
Total final contract value (excluding VAT)
Not available
Tender reference number
2025/63707
Description

Bergen municipality shall procure a new digital system for the contact centre for use in Bergen municipality. The procurement shall be signed as an agreement for ongoing service procurements over the internet, "as-a-service" delivery and it includes establishment, training, configuration, integrations, loading/converting data, operation and maintenance, as well as 2/3 line user support for channel speech. The agreement also includes an option on other channels, functionality and the possibility for development after the delivery day. This part of the competition is for qualification of tenderers and tenderers must respond to the qualification requirements in this part of the competition. Tenderers who are qualified will be given the opportunity to submit a tender. The requirements and needs of the service are in the annexes.

Submission Method
Electronic via:
https://permalink.mercell.com/245470710.aspx
Tenders may be submitted
Electronic submission: required
https://permalink.mercell.com/245470710.aspx
Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
Not available
Conditions for opening tenders (date)
Not available
Place of performance
Award method
Not available
Estimated value
Not available
Final contracted value
Not available
Award of contract
Not available
Prior information
Contract
Award
Footnote - legal notice

This content published on this page is meant purely as an additional service and has no legal effect. The Union's institutions do not assume any liability for its contents. The official versions of the relevant tendering notices are those published in the Supplement of Official Journal of the European Union and available in TED. Those official texts are directly accessible through the links embedded in this page. For more information please see Public Procurement Explainability and Liability notice.