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Published24/01/2025
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Today08/02/2025
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Deadline24/02/2025
Utilities
Stage 1 Prequalification competition Procurement of an ICT system for a contact centre.
Bergen municipality shall procure a new digital system for the contact centre for use in Bergen municipality. The procurement shall be signed as an agreement for ongoing service procurements over the internet, "as-a-service" delivery and it includes establishment, training, configuration, integrations, loading/converting data, operation and maintenance, as well as 2/3 line user support for channel speech. The agreement also includes an option on other channels, functionality and the possibility for development after the delivery day. This part of the competition is for qualification of tenderers and tenderers must respond to the qualification requirements in this part of the competition. Tenderers who are qualified will be given the opportunity to submit a tender. The requirements and needs of the service are in the annexes.
https://permalink.mercell.com/245470710.aspx
https://permalink.mercell.com/245470710.aspx
72000000 - IT services: consulting, software development, Internet and support
79510000 - Telephone-answering services
32524000 - Telecommunications system
79000000 - Business services: law, marketing, consulting, recruitment, printing and security
72212510 - Communication software development services
48100000 - Industry specific software package
79500000 - Office-support services
48510000 - Communication software package
64216000 - Electronic message and information services
This content published on this page is meant purely as an additional service and has no legal effect. The Union's institutions do not assume any liability for its contents. The official versions of the relevant tendering notices are those published in the Supplement of Official Journal of the European Union and available in TED. Those official texts are directly accessible through the links embedded in this page. For more information please see Public Procurement Explainability and Liability notice.