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Open procedure, pursuant to Article 71 of Legislative Decree No 36/2023, for the award of the call centre service and support to the ATER switchboard of the Province of Padua. - EU tenders
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Open procedure, pursuant to Article 71 of Legislative Decree No 36/2023, for the award of the call centre service and support to the ATER switchboard of the Province of Padua. Text automatically translated in your browsing language Automatically translated

Overview
  • Published
    28/11/2024
  • Deadline
    07/01/2025
  • Opening of tenders
    08/01/2025
  • Today
    14/07/2025
Status
Submission closed
Type of contract
Services
Subject for Renewal
No
Buyer
A.T.E.R. Padova
Place of performance
NUTS code: Multiple place of performance
Location of buyer
NUTS code: ITH35 Venezia
Business sector (Main CPV)
79511000 Telephone operator services
Total estimated contract value (excluding VAT)
450,000.00 EUR
Total final contract value (excluding VAT)
Not available
Procedure details
Tender reference number
Not available
Description

Open procedure, pursuant to Article 71 of Legislative Decree No 36/2023, for the award of the call centre service and support to the ATER switchboard of the Province of Padua. Text automatically translated in your browsing language Automatically translated

Submission Method
Not available
Tenders may be submitted
Electronic submission: eu.europa.publications.PublicProcurement.electronic.submission.not-allowed
Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
Not available
Conditions for opening tenders (date)
08/01/2025 09:00
Place of performance
IT Italia
ITH36 Padova
CPV code

79511000 - Telephone operator services

Award method
Criterion:
Type: quality
Description: A. Organizzazione del servizio
Weight (percentage, exact): 20
Criterion:
Type: quality
Description: B. Soluzioni per fronteggiare modifiche ai volumi di servizio
Weight (percentage, exact): 6
Criterion:
Type: quality
Description: C. Esperienze pregresse in ambito di E.R.P.
Weight (percentage, exact): 10
Criterion:
Type: quality
Description: D. Personale dedicato allo svolgimento del servizio
Weight (percentage, exact): 15
Criterion:
Type: quality
Description: E. Fase di start up
Weight (percentage, exact): 15
Criterion:
Type: price
Description: Prezzo
Weight (percentage, exact): 20
Criterion:
Type: quality
Description: F. Formazione continua del personale dedicato
Weight (percentage, exact): 10
Criterion:
Type: quality
Description: G. Gestione chiamate in entrata
Weight (percentage, exact): 4
Estimated value
450,000.00 EUR
Final contracted value
Not available
Award of contract
Not available
Documents
Prior information
Contract
Award
Footnote - legal notice

This content published on this page is meant purely as an additional service and has no legal effect. The Union's institutions do not assume any liability for its contents. The official versions of the relevant tendering notices are those published in the Supplement of Official Journal of the European Union and available in TED. Those official texts are directly accessible through the links embedded in this page. For more information please see Public Procurement Explainability and Liability notice.