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Poland-Warsaw: Customer-care services - EU tenders
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Procurement Detail Actions Portlet

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Procurement Detail Actions Portlet
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This page contains content generated automatically to improve findability and accessibility

- indicates CPV codes deduced from the text of the procedure

Poland-Warsaw: Customer-care services

Overview
  • Published
    23/04/2021
  • Deadline
    31/05/2021
  • Awarded
    24/08/2021
  • Today
    14/04/2026
Status
Awarded
Type of contract
Services
Subject for Renewal
No
Buyer
Polska Agencja Rozwoju Przedsiębiorczości
Place of performance
NUTS code: PL Polska
Location of buyer
NUTS code: PL Polska
Business sector (Main CPV)
79342320 Customer-care services
Total estimated contract value (excluding VAT)
5,905,591.35 PLN
Total final contract value (excluding VAT)
2,642,816.00 PLN
Procedure details
Tender reference number
p/88/DKM/2021
Description

Przedmiotem zamówienia jest świadczenie kompleksowej usługi Infolinii PARP dla Klienta zewnętrznego, realizowanej za pomocą dedykowanych Kanałów kontaktu (telefonicznego i elektronicznego). Infolinia będzie prowadzić konsultacje w zakresie działań realizowanych w ramach trzech Programów Operacyjnych

Submission Method
Tenders or requests to participate must be submitted to:
Official name: Polska Agencja Rozwoju Przedsiębiorczości
Postal address: ul. Pańska 81/83
Town: Warszawa
NUTS code: PL
Postal code: 00-834
Country: POL
Contact person: Anna Czapla
Main address: http://www.parp.gov.pl
Tenders may be submitted
Submission for all lots
Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
Not available
Conditions for opening tenders (date)
Check linked documents for details
Place of performance
PL Polska
CPV code

79342320 - Customer-care services

79500000 - Office-support services

79512000 - Call centre

79510000 - Telephone-answering services

Award method
The most economic tender
Estimated value
5,905,591.35 PLN
Final contracted value
2,642,816.00 PLN
Award of contract
Official name: Contact Center sp. z o.o.
Postal address: ul. Stawki 2A
Town: Warszawa
Postal code: 00-193
Country: POL

Official name: Trimtab Arteria Management Sp. z o.o. Sp.k.
Postal address: ul. Stawki 2A
Town: Warszawa
Postal code: 00-193
Country: POL
Documents
Prior information
Contract
Award
Footnote - legal notice

This content published on this page is meant purely as an additional service and has no legal effect. The Union's institutions do not assume any liability for its contents. The official versions of the relevant tendering notices are those published in the Supplement of Official Journal of the European Union and available in TED. Those official texts are directly accessible through the links embedded in this page. For more information please see Public Procurement Explainability and Liability notice.