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Contact Center as a Service (CCaaS) - EU tenders
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Procurement Detail Actions Portlet

Utilities

Procurement Detail Actions Portlet
OP Portal - Procurement - Details

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Overview
  • Announced
    23/09/2024
  • Estimated published
    07/10/2024
  • Today
    19/07/2025
Status
Announced
Type of contract
Services
Subject for Renewal
No
Buyer
Belastingdienst, IUC Belastingdienst
Place of performance
NUTS code: Multiple place of performance
Location of buyer
NUTS code: NL310 Utrecht
Business sector (Main CPV)
72000000 IT services: consulting, software development, Internet and support
Total estimated contract value (excluding VAT)
Not available
Total final contract value (excluding VAT)
Not available
Procedure details
Tender reference number
IUC23-030
Description

The Information Department (IV) of the Tax and Customs Administration makes an important contribution to the services provided by the Tax and Customs Administration (Directorates of the Tax and Customs Administration, Allowances, Customs). One of the services provided is a contact center service for, among others, the Tax Telephone. In connection with the preparation for a possible tender, the movement of the market towards cloud solutions and a possible transition based on ecosystems and the role of implementation partners, this market consultation has been launched. For further information, please refer to the Market Consultation Document. N/A Text automatically translated in your browsing language Automatically translated

Submission Method
Not available
Tenders may be submitted
Not available
Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
Not available
Conditions for opening tenders (date)
Not available
Place of performance
NL Nederland
Any country
CPV code

72000000 - IT services: consulting, software development, Internet and support

Award method
Not available
Estimated value
Not available
Final contracted value
Not available
Award of contract
Not available
Documents
Prior information
Contract
Award
Footnote - legal notice

This content published on this page is meant purely as an additional service and has no legal effect. The Union's institutions do not assume any liability for its contents. The official versions of the relevant tendering notices are those published in the Supplement of Official Journal of the European Union and available in TED. Those official texts are directly accessible through the links embedded in this page. For more information please see Public Procurement Explainability and Liability notice.