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Netherlands-Rotterdam: Survey conduction services - EU tenders
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Netherlands-Rotterdam: Survey conduction services

Overview
  • Announced
    26/04/2016
  • Canceled
    08/07/2016
  • Published
    09/07/2016
  • Today
    02/10/2026
Status
Canceled
Type of contract
Services
Subject for Renewal
No
Buyer
Gemeente Rotterdam — Serviceorganisatie
Place of performance
NUTS code: NL33 Zuid-Holland
Location of buyer
NUTS code: Not available
Business sector (Main CPV)
79311200 Survey conduction services
Total estimated contract value (excluding VAT)
1,500,000.00 EUR
Total final contract value (excluding VAT)
The procedure is closed
Procedure details
Tender reference number
1-335-15
Description

1. Designing and carrying out (and possibly managing) customer satisfaction survey based on the Net Promotor Score (NPS) methodology or equivalent to the clients of the municipality of Rotterdam. 2. Delivering all research results in the form of a dashboard that allows selection based on processes, channels, and products. 3. Guiding and advising the organisation in interpreting the results of customer satisfaction measurements based on the NPS methodology or equivalent and on how to translate them into proposals for improvement.

Submission Method
Not available
Tenders may be submitted
Submission for all lots
Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
The procurement involves the establishment of a framework agreement
Framework agreement with single operator
Conditions for opening tenders (date)
07/09/2016 10:00
Place of performance
NL33 Zuid-Holland
CPV code

79311200 - Survey conduction services

79340000 - Advertising and marketing services

Award method
The most economic tender
Estimated value
1,500,000.00 EUR
Final contracted value
The procedure is closed
Award of contract
The procedure is closed
Documents
Prior information
Contract
Award
Footnote - legal notice

This content published on this page is meant purely as an additional service and has no legal effect. The Union's institutions do not assume any liability for its contents. The official versions of the relevant tendering notices are those published in the Supplement of Official Journal of the European Union and available in TED. Those official texts are directly accessible through the links embedded in this page. For more information please see Public Procurement Explainability and Liability notice.