Since 1997, the Administration of the Community of Castilla y LeĆ³n (hereinafter ACCyL) has been adopting the products of the manufacturer ORACLE as a database management system and associated elements for the organization. The implementation of this product, as well as that of the application server of the same manufacturer, and other elements, has made it the core of multiple information management systems of the ACCyL itself. Throughout these years, the ACCyL has been acquiring the Oracle software necessary to develop new information systems, complement those already developed, or extend existing ones, while periodically renewing the rights to use the software already acquired. Likewise, the necessary technical support services have been contracted to guarantee its proper functioning, as well as its performance and security. The last renewal of rights of use and the contracting of advanced support services took place in 2021 through file A2021/006807 on āRenewal of rights of use and updating of ORACLE licencesā. The products that are currently supported by ORACLE are mainly based on the Database Manager, on its tools for analysis and development of Information Systems, and on the technological elements for the use of applications via WEB. The products purchased also include licenses for the use of elements of vital importance for the operation of the services that citizens demand through e-government systems and in particular the tools for replacing paper-based certificates. For all the above reasons, it is considered essential to guarantee the updating and maintenance of the licenses of the different ORACLE products, as well as technical support, since the programs included in the Premier Support of the life cycle of ORACLE products cannot be discontinued and must be covered by the Software Update License & Support service included in this file. Updating means the provision of new versions and improvements to them; and as technical support, the unique combination of preventive and reactive services that guarantee the ACCyL safety, performance and maximum availability in all environments. If support is lacking, no updates, maintenance versions, patches, telephone support or any other technical services will be received for such programs and program packs or programs purchased or downloaded from the network for use for testing purposes or for use with other programs that are supported or those purchased or downloaded from the network as a replacement media. Technical support cannot be discontinued, as it carries financial penalties. In summary, the present procurement file brings together institutional purposes in terms of planning, procurement, updating, implementation, operation and quality of infrastructure, processes and products related to information and communications technology; taking care that the required investments mean a lower cost and a greater institutional benefit, and its objectives are those referred to in the aspects of basic support (period, required service levels and technological updates of the products) and advanced support, offering it at each step of the life cycle of the products and allowing to minimize the risk and costs derived from the transition towards innovation of the ACCyL with highly integrated and customized services.
Text automatically translated in your browsing language
Automatically translated
