Application operation SAP R/3 IS-U and SAP R/3 MSB Text automatically translated in your browsing language Automatically translated

The Stadtwerke Erfurt Group assumes important tasks of public services, an efficient infrastructure and a high quality of life for the state capital Erfurt. The products and services of municipal utilities companies can be significantly divided into the five competence areas of supply, environment, mobility, service and leisure. Support services in the area of operation of SAP R/3-IS-U solutions only concern the following Stadtwerke-Erfurt companies: - SWE Energie GmbH and Renewable Energies GmbH in the market role supplier with the divisions electricity, gas, heat - SWE Netz GmbH in the market roles distribution grid operator, basic responsible conventional metering point operator and basic responsible intelligent metering point operator - ThüWa ThüringenWasser GmbH as supplier for the division drinking water - SWE Service GmbH acts as commercial and technical shared service provider of the companies and supports, among other things, the day-to-day business for the aforementioned SWE companies. All the above-mentioned companies currently work with systems based on SAP R/3 IS-U. As a synonym for the above-mentioned SWE companies, the terms ‘utilities’ or ‘utilities’ are also used. As an IT-shared service company of the SWE Group, SWE Digital GmbH assumes tasks for the Group subsidiaries in the field of service. One focus is the operation of IT solutions. SWE Digital GmbH (Digital) is the full service integrator for IT services of the companies of the Stadtwerke Erfurt Group and employs more than 90 people at its site in Erfurt. Digital provides IT services with a focus on IT operations (IT services) and IT projects. IT services include server and base operations, application base operations, and application support based on agreed Service Level Agreements (SLAs). In addition, services for telecommunications and broadband are provided for the city of Erfurt. Currently, the SAP solutions used are operated on-premise in the company's own data centers. SAP cloud or SaaS solutions have so far only been used in the context of S/4HANA solutions. IT services include 1st, 2nd and 3rd level support. The 1st level is the single point of contact for all notifications in the field of IT services and solutions. The 2nd level handles, among other things, the processing of standards or periodically recurring service requests. 3rd-level support includes services for customer-specific solutions or extensions. Within the framework of this procurement procedure, the client is looking for a service provider with relevant experience in the operational support application operation SAP R/3 IS-U and SAP R/3 MSB. The exact services can be found in the requirements description. Text automatically translated in your browsing language Automatically translated

72000000 - IT services: consulting, software development, Internet and support