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Provision of eFulfilment and Customer Relationship Management (CRM) Services - EU tenders
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OP Portal - Procurement - Details

Provision of eFulfilment and Customer Relationship Management (CRM) Services

Overview
  • Awarded
    27/05/2025
  • Today
    25/06/2025
Status
Awarded
Type of contract
Services
Subject for Renewal
No
Buyer
National Transport Authority_1149
Place of performance
NUTS code: Multiple place of performance
Location of buyer
NUTS code: IE061 Dublin
Business sector (Main CPV)
64200000 Telecommunications services
Total estimated contract value (excluding VAT)
Not available
Total final contract value (excluding VAT)
81,760.00 EUR
Procedure details
Tender reference number
Not available
Description

The Authority requires an integrated multichannel electronic communication and reporting system for contact with its target markets, including but not limited to Small Public Service Vehicle (“SPSV”) operators, other public transport operators, clamping operators, consumers and passengers. By way of example, the (largest) SPSV Licensing section comprises of the following three core areas: - 28,000 driver licence holders; - 21,000 vehicle licence holders; and - 150 dispatch operator licence holders. Contact with each licence holder shall be made by way of scheduled communications. For instance: - industry newsletters issued to all licence holders quarterly; - ad hoc general reminders as and when required by the Authority: and - ad hoc licence holder communications via SMS and/or email as and when required by the Authority. The expected term of the contract will be for an initial period of twelve months. The Contract may be renewed annually up to a maximum of three (3) years after the end of the initial period. The option to extend the Contract will be at the sole discretion of the Authority and will be dependent on services requirements and performance. The estimated value of the contract over the full duration including extensions is €80,000, however the Authority retains the right spend up to a maximum of €140,000.

Submission Method
Not available
Tenders may be submitted
Not available
Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
Not available
Conditions for opening tenders (date)
Not available
Place of performance
IE Éire/Ireland
IE061 Dublin
CPV code

64220000 - Telecommunication services except telephone and data transmission services

48445000 - Customer Relation Management software package

71316000 - Telecommunication consultancy services

64227000 - Integrated telecommunications services

79342300 - Customer services

79342311 - Customer satisfaction survey

64200000 - Telecommunications services

Award method
Criterion:
Type: quality
Description: Quality of Service
Weight (percentage, exact): 100
Estimated value
Not available
Final contracted value
81,760.00 EUR
Award of contract
Official name: Three Ireland (Hutchison) Ltd_128666
Postal address:
Town: Dublin
Postal code: Dublin 2
Country:
Documents
Prior information
Contract
Award
Footnote - legal notice

This content published on this page is meant purely as an additional service and has no legal effect. The Union's institutions do not assume any liability for its contents. The official versions of the relevant tendering notices are those published in the Supplement of Official Journal of the European Union and available in TED. Those official texts are directly accessible through the links embedded in this page. For more information please see Public Procurement Explainability and Liability notice.