Tender reference number
EKR001309322025
Description
1 CRM system with the following parameters: - Developing a cloud-based Microsoft Dynamics CRM system tailored to Müpa Budapest's unique business needs; - Continuation of all automatisms controlled by the current CRM system in the new system - Adaptation and operation of the Client's loyalty programs in the new system - Adaptation of the newsletter design and display solutions used in the current system to the Newsletter Editor module - Striving for maximum data security. Compliance with current local and GDPR regulations - Two-step verification - Searchability, providing filtering options - Management, maintenance, cleaning of database(s) - Creating and continuously reviewing protection against spam filters, if necessary. - Operation/maintenance of the Controller's administrative interface - Provision of connection and communication with external systems connected to the CRM - Development of a protocol module supplemented by event management - Creation of the possibility of creating user profiles with different privileges and access to different data - Preparation, automation and operation of business and communication analyses, reports in accordance with the specified specifications - Provision of business and communication proposals for information obtained from the CRM system - Availability (both at developer and software troubleshooting level in accordance with the framework contract) - Preparation of a complete guide to the system in Hungarian - Development of a system capable of monitoring the carbon emissions of sent email campaigns - Development of development, test and production environments
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Submission Method
Electronic via:
https://ekr.gov.hu/eljarastar/eljaras/EKR001309322025
Tenders may be submitted
Electronic submission: required
https://ekr.gov.hu/eljarastar/eljaras/EKR001309322025
Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
Not available
Conditions for opening tenders (date)
Not available
Award method
Criterion:
Type: quality
Description: 4. C#, .NET vezető fejlesztő (egész hónapokban: min. 36 - max. 60 hó)
Weight (percentage, exact): 35
Criterion:
Type: quality
Description: 5. Vezető CRM projektmenedzser (egész hónapokban: min. 36 - max. 60 hó)
Weight (percentage, exact): 35
Criterion:
Type: quality
Description: 6. Vezető adatelemző (egész hónapokban: min. 36 - max. 60 hó)
Weight (percentage, exact): 30
Criterion:
Type: price
Description: 1. Ajánlati ár a Müpa CRM rendszerének fejlesztésére, kialakítására vonatkozóan (nettó HUF)
Weight (percentage, exact): 50
Criterion:
Type: price
Description: 2. Ajánlati ár a rendszer üzemeltetésére és karbantartására vonatkozóan havi átalánydíjban megadva (nettó HUF/hó)
Weight (percentage, exact): 35
Criterion:
Type: price
Description: 3. Fejlesztési óradíj – a CRM rendszer működésének időszakában (nettó HUF/óra)
Weight (percentage, exact): 15
Estimated value
Not available
Final contracted value
60,019,576.00 HUF
