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Customer contact center for breakdowns and emergencies - EU tenders
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Procurement Detail Actions Portlet

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Procurement Detail Actions Portlet
OP Portal - Procurement - Details

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Overview
  • Published
    26/06/2025
  • Today
    13/07/2025
  • Deadline
    12/09/2025
Status
Published
Type of contract
Services
Subject for Renewal
Yes
Buyer
Vitens N.V.
Place of performance
NUTS code: Multiple place of performance
Location of buyer
NUTS code: NL211 Noord-Overijssel
Business sector (Main CPV)
79510000 Telephone-answering services
Total estimated contract value (excluding VAT)
5,200,000.00 EUR
Total final contract value (excluding VAT)
Not available
Procedure details
Tender reference number
Not available
Description

The purpose of this tender is to arrive at a framework contract with one contractor for the acceptance of malfunctions outside the regular working hours of Vitens (working days from 07:00-19:00). The fault handling is part of Vitens' 365/24/7 service. This Contract will be awarded to the Tenderer who has submitted the most economically advantageous tender, i.e. the tender offering the best value for money. Through this call for tenders, Vitens wishes to: • The 365/24/7 accessibility for customers to be able to report a malfunction to continue; • quickly and expertly rectify the quality and handling of the incoming faults; • Ensuring customer satisfaction. Text automatically translated in your browsing language Automatically translated

Submission Method
Electronic via:
https://s2c.mercell.com/today/154566
Tenders may be submitted
Electronic submission: allowed
https://s2c.mercell.com/today/154566
Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
The procurement involves the establishment of a framework agreement
Conditions for opening tenders (date)
Not available
Place of performance
NL Nederland
Any country
CPV code

79510000 - Telephone-answering services

79512000 - Call centre

79511000 - Telephone operator services

Award method
Not available
Estimated value
5,200,000.00 EUR
Final contracted value
Not available
Award of contract
Not available
Documents
Prior information
Contract
Award
Footnote - legal notice

This content published on this page is meant purely as an additional service and has no legal effect. The Union's institutions do not assume any liability for its contents. The official versions of the relevant tendering notices are those published in the Supplement of Official Journal of the European Union and available in TED. Those official texts are directly accessible through the links embedded in this page. For more information please see Public Procurement Explainability and Liability notice.