Invitation to market dialogue: Acquisition of a service management system Text automatically translated in your browsing language Automatically translated

This notice is not a contract notice or a call for tenders, but an invitation to a technical dialogue by means of a prior information notice as part of the preparation of the procurement. Those interested in the procurement, who have signed up for the dialogue, have the opportunity to comment on the preliminary tender materials. The prior information notice shall not oblige the contracting entity to carry out the actual tendering procedure. The description of the contract in the prior information notice and the estimated date of publication of the contract notice are preliminary and indicative information. Answering or not responding to a call for dialogue shall not prevent participation in a possible call for tenders. The information provided in the dialogue shall not be binding on any party. The contracting entity treats the information provided by the companies participating in the dialogue confidentially. The names or other information of the companies participating in the dialogue will not be published. The wellbeing services counties of Länsi-Uusimaa and Päijät-Häme are planning a competitive tendering process for a service management solution (ITSM and ESM). The acquisition is intended to be carried out as an acquisition ring. In the future, contracting entities will also jointly use the term ‘Subscriber’. The aim is to acquire a system that meets the current and future needs of the Contracting Entity in terms of capabilities, functionality, scope and service level. With the introduction of the service management system to be procured, the systems used for similar purposes will be replaced and the use will be centralised into a new solution. The aim of the procurement is to obtain well-established ready-made software specifically intended for the needs of service management (ITSM and ESM). Operators participating in the technical dialogue are kindly requested to register by 04.12.2024 at 12 noon at the following address: sourcing@luvn.fi. Registration should be headed as follows: “Registration for dialogue: Service management system’ The registration must also include the following information: -Name of the participating company -Name, telephone number and e-mail address of the contact person -Name of the solution offered by the company Technical dialogue will be launched after the registration deadline at the beginning of December, when the registered participants will be sent preliminary tender material. No compensation will be paid for participation. Text automatically translated in your browsing language Automatically translated

72000000 - IT services: consulting, software development, Internet and support

48000000 - Software package and information systems