Publications Office of the EU
Developing services 2025-2029 - EU tenders
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Procurement Detail Actions Portlet

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Procurement Detail Actions Portlet
OP Portal - Procurement - Details

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Overview
  • Published
    07/05/2025
  • Deadline
    09/06/2025
  • Opening of tenders
    09/06/2025
  • Today
    19/06/2025
Status
Submission closed
Type of contract
Services
Subject for Renewal
No
Buyer
Business Finland Oy
Place of performance
NUTS code: anyw
Location of buyer
NUTS code: FI1B1 Helsinki-Uusimaa
Business sector (Main CPV)
72000000 IT services: consulting, software development, Internet and support
Total estimated contract value (excluding VAT)
750,000.00 EUR
Total final contract value (excluding VAT)
Not available
Procedure details
Tender reference number
BFOY/78/27/2025
Description

The procurement targets projects related to customer orientation and the development of the offering, such as projects related to customer-centricity (such as measuring customer-centric culture CX maturity, involving customers in operational development (other than a single service), guidelines or training, etc.), customer relationship management, service portfolio management, service development and the conceptualisation of individual services. The development of services is also strongly associated with the development of digital and Ai-based services, both as part of the Customer's existing services and as part of new services coming to the Customer. The subject of the procurement is described in more detail in Appendix 1 to the invitation to tender (description of the subject of the procurement). ************************************* Three (3) Suppliers will be selected for the Framework Agreement. Text automatically translated in your browsing language Automatically translated

Submission Method
Electronic via:
https://tarjouspalvelu.fi/businessfinland?id=552392&tpk=22a1fe42-a4c7-4208-af5e-44c84991848c
Tenders may be submitted
Electronic submission: required
https://tarjouspalvelu.fi/businessfinland?id=552392&tpk=22a1fe42-a4c7-4208-af5e-44c84991848c
Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
The procurement involves the establishment of a framework agreement
Conditions for opening tenders (date)
09/06/2025 11:05
Buyers
Innovaatiorahoituskeskus Business Finland
Place of performance
anyw
CPV code

72000000 - IT services: consulting, software development, Internet and support

72420000 - Internet development services

72421000 - Internet or intranet client application development services

72410000 - Provider services

79900000 - Miscellaneous business and business-related services

73000000 - Research and development services and related consultancy services

Award method
Laatu
Estimated value
750,000.00 EUR
Final contracted value
Not available
Award of contract
Not available
Documents
Prior information
Contract
Award
Footnote - legal notice

This content published on this page is meant purely as an additional service and has no legal effect. The Union's institutions do not assume any liability for its contents. The official versions of the relevant tendering notices are those published in the Supplement of Official Journal of the European Union and available in TED. Those official texts are directly accessible through the links embedded in this page. For more information please see Public Procurement Explainability and Liability notice.