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Switzerland-Geneva: Provision of Information Technologies (IT) Support Services in Switzerland - EU tenders
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Switzerland-Geneva: Provision of Information Technologies (IT) Support Services in Switzerland

Overview
  • Published
    14/03/2019
  • Deadline
    29/04/2019
  • Canceled
    05/06/2019
  • Today
    27/09/2026
Status
Canceled
Type of contract
Services
Subject for Renewal
Yes
Buyer
Permanent Mission of the European Union to the World Trade Organization (WTO) in Geneva
Place of performance
NUTS code: Other or Not Specified
Location of buyer
NUTS code: Other or Not Specified
Business sector (Main CPV)
72600000 Computer support and consultancy services
Total estimated contract value (excluding VAT)
550,000.00 CHF
Total final contract value (excluding VAT)
The procedure is closed
Procedure details
Tender reference number
EEAS-670-DELCHEG-SER-FWC
Description

The contractor must provide the human and material resources necessary to provide the IT support services in the non exhaustive list below:
— end-user support (1st Level), according to ITIL (IT Infrastructure Library) principles,
— technical assistance with ICT (information and communication technologies) software, hardware and equipment, including IMAC (Install, Move, Add, Change) actions,
— administrative assistance related to ICT equipment (inventory, technical requirements for purchase of ICT equipment, training and coaching),
— on call assistance related to ICT hardware, software and equipment.

Submission Method
Tenders or requests to participate must be submitted to:
Official name: Permanent Mission of the European Union to the World Trade Organization (WTO) in Geneva
Postal address: rue du Grand-Pré 66
Town: Geneva
NUTS code: 00
Postal code: 1211
Country: CHE
Main address: http://eeas.europa.eu
Electronic via:
https://etendering.ted.europa.eu/cft/cft-display.html?cftId=4450
Tenders may be submitted
Submission for all lots
Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
The procurement involves the establishment of a framework agreement
Framework agreement with single operator
Conditions for opening tenders (date)
30/04/2019 10:00
Place of performance
Other or Not Specified
CPV code

72600000 - Computer support and consultancy services

72540000 - Computer upgrade services

72910000 - Computer back-up services

72590000 - Computer-related professional services

Award method
The most economic tender
Estimated value
550,000.00 CHF
Final contracted value
The procedure is closed
Award of contract
The procedure is closed
Documents
Prior information
Contract
Award
Footnote - legal notice

This content published on this page is meant purely as an additional service and has no legal effect. The Union's institutions do not assume any liability for its contents. The official versions of the relevant tendering notices are those published in the Supplement of Official Journal of the European Union and available in TED. Those official texts are directly accessible through the links embedded in this page. For more information please see Public Procurement Explainability and Liability notice.