Publications Office of the EU
IK-EEA 049-2025 Assistance with the development and management of automated work processes - EU tenders
DisplayCustomHeader
MyPortal
Language Selector
English
BasketSummary
Procurement Detail Actions Portlet

Utilities

Procurement Detail Actions Portlet
OP Portal - Procurement - Details

IK-EEA 049-2025 Assistance with the development and management of automated work processes

Overview
  • Published
    10/03/2025
  • Deadline
    08/04/2025
  • Opening of tenders
    08/04/2025
  • Today
    20/04/2025
Status
Submission closed
Type of contract
Services
Subject for Renewal
No
Buyer
Bergen kommune - Innkjøp konsern
Place of performance
NUTS code: Multiple place of performance
Location of buyer
NUTS code: NO0A2 Vestland
Business sector (Main CPV)
72600000 Computer support and consultancy services
Total estimated contract value (excluding VAT)
Not available
Total final contract value (excluding VAT)
Not available
Procedure details
Tender reference number
2024/133230
Description

The procurement is for consultancy services and licences for the development and management of automated work processes. The assistance will i.a. include process mapping, development, management support and documentation. The assistance is provided continuously, but the size of the assistance will vary slightly based on the assignment quantity throughout the year. Bergen municipality uses Robotic Process Automation, RPA, for streamlining and increased degree of automation of work processes. Based on RPA technology, the concept "Digital Employee", also called "Digifrid", was established. The development work started in 2016 and the municipality ́s digital employee is now responsible for a number of work processes. There are currently four robots in operation and over 30 processes in production. Disciplines that have started to use automated processes are, among others, health, nurseries and schools, HR, finance and administration. Through digitalisation and automation of work processes, including by using RPA, Bergen municipality would like to achieve both qualitative and quantitative gains. Bergen municipality would like to enter into a contract with a tenderer who can contribute to realise the municipality's ambitions in this area. Blue Prism software is used for development and C TWO for management. Procurement of licences for C TWO and Blue Prism is also a part of this procurement. The tenderer shall procure licences for C TWO and Blue Prism on behalf of Bergen municipality. Bergen municipality is the licence owner.

Submission Method
Electronic via:
https://permalink.mercell.com/236653087.aspx
Tenders may be submitted
Electronic submission: required
https://permalink.mercell.com/236653087.aspx
Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
Not available
Conditions for opening tenders (date)
08/04/2025 14:00
Place of performance
NO Norge
NO0A2 Vestland
CPV code

72600000 - Computer support and consultancy services

72000000 - IT services: consulting, software development, Internet and support

72240000 - Systems analysis and programming services

48400000 - Business transaction and personal business software package

72260000 - Software-related services

72200000 - Software programming and consultancy services

Award method
Competence and performance
Estimated value
Not available
Final contracted value
Not available
Award of contract
Not available
Documents
Prior information
Contract
Award
Footnote - legal notice

This content published on this page is meant purely as an additional service and has no legal effect. The Union's institutions do not assume any liability for its contents. The official versions of the relevant tendering notices are those published in the Supplement of Official Journal of the European Union and available in TED. Those official texts are directly accessible through the links embedded in this page. For more information please see Public Procurement Explainability and Liability notice.