In the context of EKT’s activities as the National Authority and Body of the Greek Statistical System, as well as its role as the documentation body for public policies of the Ministry of Digital Governance, which is also the supervising Ministry, it includes the statistical collection and combined processing and documentation of public policies and policy data related to the responsibilities of that Ministry. Action 16778 consists of the digitization of public sector archives (in the fields of justice, health, general state archives, migration and asylum, expropriations, urban planning, cadastre, maritime affairs) and their integration into the relevant information systems, as well as the pilot implementation of the secure storage of public sector archives and the "wider" public sector. A total of nine (9) sub-projects seek to increase the efficiency and effectiveness of public institutions, provide improved digital public services to citizens and businesses, and facilitate the day-to-day operations of public administration. The effort to evaluate the benefits of digitization, especially in terms of assessing the reduction of overall costs and time, is important, as the digitization of public sector archives has been a key step towards the modernization of the Greek Public Administration and the direct access of citizens and businesses to e-government services. This document describes the subject of the sub-project entitled "Study assessing the efficiency of the sub-projects of Action 16778 "Digitalisation of files and related services", which aims to assess the overall impact of the sub-projects of Action 16778. More specifically, this project will have as its object the provision of design services, and the design and implementation of a relevant methodological approach in order to assess the efficiency of the Subprojects for Digitalization of Action 16778 with regard to the following: • Reducing the time of service of beneficiaries (citizens - businesses) by the Public Administration and reducing the time of processing intra-administrative (back-office) functions, in order to assess the reduction of administrative burdens • Saving costs and resources, due to better access to files • Release of inappropriate spaces, in which so far, state files are stored in physical form for other uses • Assessment of the possibility of utilization of digitized files / data to achieve fully online digital services (end-to-end digital services) • Reducing the environmental footprint, thanks to the digitizations under consideration At the same time, design actions will be carried out concerning: • producing reference material on methodological issues of measuring the efficiency of digitisation projects, • capturing the wider qualitative and quantitative benefits of digitisation (reducing bureaucracy, more direct service times, self-service, etc.) that all user communities (Public Administration Bodies, citizens, businesses) have obtained on the basis of pre-selected criteria, • recording best practices and highlighting risks, as observed during the above assessment of the efficiency of digitisation projects and which can be exploited when digitising Public Administration archives in the future, • producing reports from the findings. In this context, the implementation of this project will be achieved through the completion of the following Work Units: • Working Module 1 (EU1): Design of a methodology for evaluating the efficiency and benefits of the Digitalisation Subprojects of Action 16778 (quantitative and qualitative criteria) • Work Module 2 (EU2): Carrying out an assessment of the efficiency and benefits of the digitisation sub-projects of Action 16778 • Work Module 3 (EU3): Identification of best practices and areas for improvement resulting from the services examined
Text automatically translated in your browsing language
