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Prestations d'externalisation du traitement des appels téléphoniques et prestations associées de l'Urssaf Ile de France - EU tenders
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Prestations d'externalisation du traitement des appels téléphoniques et prestations associées de l'Urssaf Ile de France

Overview
  • Published
    26/06/2024
  • Deadline
    05/07/2024
  • Awarded
    28/10/2024
  • Today
    25/08/2026
Status
Awarded
Type of contract
Services
Subject for Renewal
No
Buyer
URSSAF ILE DE FRANCE
Place of performance
NUTS code: Not available
Location of buyer
NUTS code: FR106 Seine-Saint-Denis
Business sector (Main CPV)
79512000 Call centre
Total estimated contract value (excluding VAT)
6,000,000.00
Total final contract value (excluding VAT)
Not available
Procedure details
Tender reference number
2024/04
Description

La consultation a pour objet la prestation d'externalisation pour assurer la prise en charge d'une partie des appels entrants de l'Urssaf Ile de France, permettant d'apporter un 1er niveau de réponse aux usagers, selon les besoins définis dans le cahier des clauses techniques particulières (CCTP). Les prestations objet du marché se répartissent en : Formation des conseillers. Prise en charge d'une partie des réponses de niveau 1 quant aux appels téléphoniques entrants ; Prise en charge d'appels sortants ; Réversibilité.

Submission Method
Electronic via:
https://www.achatpublic.com/sdm/ent/gen/ent_detail.do?PCSLID=CSL_2024_-KOgSazTPp&v=1&selected=0
Tenders may be submitted
Electronic submission: required
https://www.achatpublic.com/sdm/ent/gen/ent_detail.do?PCSLID=CSL_2024_-KOgSazTPp&v=1&selected=0
Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
The procurement involves the establishment of a framework agreement
Conditions for opening tenders (date)
Not available
Place of performance
Not available
CPV code

79512000 - Call centre

Award method
Criterion:
Type: quality
Description: Ce critère correspond à la valeur technique de l'offre
Weight (percentage, exact): 60
Criterion:
Type: price
Description: Ce critère sera jugé sur la base du Devis quantitatif estimatif
Weight (percentage, exact): 30
Criterion:
Type: quality
Description: ce critère correspond au critère responsabilité sociale et environnementale de l'offre
Weight (percentage, exact): 10
Estimated value
6,000,000.00
Final contracted value
Not available
Award of contract
Official name: ARMATIS
Postal address:
Town: BOULOGNE-BILLANCOURT
Postal code: 92100
Country:
Documents
Prior information
Contract
Award
Footnote - legal notice

This content published on this page is meant purely as an additional service and has no legal effect. The Union's institutions do not assume any liability for its contents. The official versions of the relevant tendering notices are those published in the Supplement of Official Journal of the European Union and available in TED. Those official texts are directly accessible through the links embedded in this page. For more information please see Public Procurement Explainability and Liability notice.