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Modification Notice to RFT ID 166157 Single Party Framework for Provision of customer portal and CRM Platform. - EU tenders
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Modification Notice to RFT ID 166157 Single Party Framework for Provision of customer portal and CRM Platform.

Overview
  • Awarded
    21/10/2024
  • Today
    28/08/2026
Status
Awarded
Type of contract
Services
Subject for Renewal
No
Buyer
Dublin City Council
Place of performance
NUTS code: Multiple place of performance
Location of buyer
NUTS code: Not available
Business sector (Main CPV)
72500000 Computer-related services
Total estimated contract value (excluding VAT)
Not available
Total final contract value (excluding VAT)
599,696.10 EUR
Procedure details
Tender reference number
Not available
Description

This Contract Award Notice is acting as a Modification Notice under Article 72 of 2014/24/EU to RFT ID 166157 Single Party Framework for provision of customer portal and CRM platform (Dublin City Council proposes to establish a Single Party Framework Agreement for the provision of a Customer Portal and CRM Platform, to include implementation, hosting, support, maintenance and future development. An initial contract will be awarded for a period of three years with an option to extend for up to 12 months with a maximum of two such extensions, at the sole discretion of DCC, under the same terms and conditions, based on annual reviews of operations. For the avoidance of all doubt, the maximum Framework Agreement Term is four years, however contracts may be awarded which extend beyond the lifetime of the Framework. It is emphasised that a framework agreement constitutes no guarantee to purchase a specific quantity of services from a particular economic operator. Indeed, DCC reserves the right to operate outside of the framework agreement at its discretion, particularly should it become apparent that doing so would offer greater value for money.) published on the previous eTenders system, prior to the introduction of new TED eForms.

Submission Method
Not available
Tenders may be submitted
Not available
Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
Not available
Conditions for opening tenders (date)
Not available
Place of performance
IE Éire/Ireland
IE061 Dublin
CPV code

72000000 - IT services: consulting, software development, Internet and support

72500000 - Computer-related services

Award method
Criterion:
Type: quality
Description: This Contract Award Notice is acting as a Modification Notice under Article 72 of 2014/24/EU to RFT ID 166157 Single Party Framework for provision of customer portal and CRM platform (Dublin City Council proposes to establish a Single Party Framework Agreement for the provision of a Customer Portal and CRM Platform, to include implementation, hosting, support, maintenance and future development, prior to the introduction of the new eForms. The Framework Agreement was established on the basis of the Most Economically advantageous Tender. Contract award notice concerning this contract Notice Number in OJEU 2020/S 242-598989
Weight (percentage, exact): 100
Estimated value
Not available
Final contracted value
599,696.10 EUR
Award of contract
Official name: Granicus
Postal address:
Town: London
Postal code:
Country:
Documents
Prior information
Contract
Award
Footnote - legal notice

This content published on this page is meant purely as an additional service and has no legal effect. The Union's institutions do not assume any liability for its contents. The official versions of the relevant tendering notices are those published in the Supplement of Official Journal of the European Union and available in TED. Those official texts are directly accessible through the links embedded in this page. For more information please see Public Procurement Explainability and Liability notice.