Publications Office of the EU
Servicio de atención y gestión de llamadas telefónicas - EU tenders
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Procurement Detail Actions Portlet

Utilities

Procurement Detail Actions Portlet
OP Portal - Procurement - Details

This page contains content generated automatically to improve findability and accessibility

- indicates CPV codes deduced from the text of the procedure

Servicio de atención y gestión de llamadas telefónicas

Overview
  • Published
    18/11/2024
  • Deadline
    18/12/2024
  • Opening of tenders
    08/01/2025
  • Awarded
    07/03/2025
  • Today
    19/06/2025
Status
Awarded
Type of contract
Services
Subject for Renewal
No
Buyer
Gerencia umivale Activa, Mutua Colaboradora con la Seguridad Social número 3
Place of performance
NUTS code: Multiple place of performance
Location of buyer
NUTS code: ES300 Madrid
Business sector (Main CPV)
79342300 Customer services
Total estimated contract value (excluding VAT)
886,691.46 EUR
Total final contract value (excluding VAT)
Not available
Procedure details
Tender reference number
SER-24-0552-SAC
Description

Servicio de Call Center para atención y gestión de llamadas telefónicas de mutualistas para umivale Activa

Submission Method
Not available
Tenders may be submitted
Electronic submission: required
Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
Not available
Conditions for opening tenders (date)
08/01/2025 12:30
Place of performance
ES España
ES512 Girona
CPV code

79342300 - Customer services

79500000 - Office-support services CVP code deduced from the text of the procedure AI-generated

79512000 - Call centre CVP code deduced from the text of the procedure AI-generated

79510000 - Telephone-answering services CVP code deduced from the text of the procedure AI-generated

Award method
Criterion:
Type: price
Description: Cuantitativo precio.
Weight (percentage, exact): 50
Criterion:
Type: quality
Description: Cualitativo juicio valor.
Weight (percentage, exact): 50
Estimated value
886,691.46 EUR
Final contracted value
Not available
Award of contract
Official name: UTE UMIVALE SER 24 0552 SAC SERVINFORM, S.A. BETAN, S.A.
Postal address:
Town: Mairena de Aljarafe
Postal code: 41927
Country:
Documents
Prior information
Contract
Award
Footnote - legal notice

This content published on this page is meant purely as an additional service and has no legal effect. The Union's institutions do not assume any liability for its contents. The official versions of the relevant tendering notices are those published in the Supplement of Official Journal of the European Union and available in TED. Those official texts are directly accessible through the links embedded in this page. For more information please see Public Procurement Explainability and Liability notice.