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Contact Center as a Service (CCaaS) 2025 - EU tenders
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- indicates CPV codes deduced from the text of the procedure

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Contact Center as a Service (CCaaS) 2025 Text automatically translated in your browsing language Automatically translated

Overview
  • Published
    12/06/2025
  • Today
    18/07/2025
  • Deadline
    25/08/2025
Status
Published
Type of contract
Services
Subject for Renewal
No
Buyer
Stedin
Place of performance
NUTS code: Multiple place of performance
Location of buyer
NUTS code: Not available
Business sector (Main CPV)
79342320 Customer-care services
Total estimated contract value (excluding VAT)
30,000,000.00 EUR
Total final contract value (excluding VAT)
Not available
Procedure details
Tender reference number
757394
Description

The tender concerns a Contact Center as a Service (CCaaS) solution with Workforce Optimization (WFO), intended for the Customer Contact Center (KCC), the Central Disruption Service (CSR) and other customer-oriented departments. The scope includes: functional components, implementation, services and strategic advice. Text automatically translated in your browsing language Automatically translated

Submission Method
Electronic via:
https://s2c.mercell.com/today/155997
Tenders may be submitted
Electronic submission: allowed
https://s2c.mercell.com/today/155997
Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
The procurement involves the establishment of a framework agreement
Conditions for opening tenders (date)
Not available
Place of performance
NL Nederland
Any country
CPV code

79342320 - Customer-care services

79000000 - Business services: law, marketing, consulting, recruitment, printing and security

72000000 - IT services: consulting, software development, Internet and support CVP code deduced from the text of the procedure AI-generated

45400000 - Building completion work CVP code deduced from the text of the procedure AI-generated

45000000 - Construction work CVP code deduced from the text of the procedure AI-generated

Award method
Not available
Estimated value
30,000,000.00 EUR
Final contracted value
Not available
Award of contract
Not available
Documents
Prior information
Contract
Award
Footnote - legal notice

This content published on this page is meant purely as an additional service and has no legal effect. The Union's institutions do not assume any liability for its contents. The official versions of the relevant tendering notices are those published in the Supplement of Official Journal of the European Union and available in TED. Those official texts are directly accessible through the links embedded in this page. For more information please see Public Procurement Explainability and Liability notice.