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Maintenance Customer Service - EU tenders
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Maintenance Customer Service

Overview
  • Published
    19/08/2025
  • Deadline
    12/09/2025
  • Opening of tenders
    12/09/2025
  • Awarded
    29/10/2025
  • Today
    13/05/2026
Status
Awarded
Type of contract
Services
Subject for Renewal
No
Buyer
Kirkkonummen kunta
Place of performance
NUTS code: anyw-eea
Location of buyer
NUTS code: FI1B1 Helsinki-Uusimaa
Business sector (Main CPV)
79342320 Customer-care services
Total estimated contract value (excluding VAT)
Not available
Total final contract value (excluding VAT)
Not available
Procedure details
Tender reference number
697/2023/572144
Description

Maintenance services are looking for a service where the service provider takes care of the contacts and feedback that come to the maintenance services. Contacts are received by phone or electronically. The service provider is responsible for the maintenance phone, handles the contact at the same time or forwards the information about the contact to an expert. The service provider monitors the electronic feedback systems, responds to the feedback or forwards the feedback to an expert. The expert forwards the answer to the service provider, who forwards the answer to the customer. The service is provided in Finnish, Swedish and English. The customer service concerns the areas managed by the infrastructure service maintenance unit of Kirkkonummi Municipal Development Division. Customer service does not apply to Kirkkonummi's other customer service, such as education or environmental protection. The maintenance unit's customer service is a very demanding and extensive entity, which also requires familiarity and an independent approach to work. The job requires a professional customer service approach. We aim to serve local residents as well as possible in the maintenance unit's customer service. This means that the customer service must be friendly, prompt and the responses as informative and comprehensive as possible.

Submission Method
Electronic via:
https://tarjouspalvelu.fi/kirkkonummi?id=572144&tpk=068beca7-2c41-44ae-bb47-52d8f044d45a
Tenders may be submitted
Electronic submission: required
https://tarjouspalvelu.fi/kirkkonummi?id=572144&tpk=068beca7-2c41-44ae-bb47-52d8f044d45a
Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
Not available
Conditions for opening tenders (date)
12/09/2025 12:00
Place of performance
anyw-eea
CPV code

79342320 - Customer-care services

77000000 - Agricultural, forestry, horticultural, aquacultural and apicultural services

Award method
Criterion: Hinta
Type: price
Description: Hinta 80 pistettä
Weight (percentage, exact): 80
Criterion: Laatu
Type: quality
Description: Laatu 20 pistettä
Weight (percentage, exact): 20
Estimated value
Not available
Final contracted value
Not available
Award of contract
Official name: Call Waves Solutions Finland Oy
Postal address:
Town: Varkaus
Postal code: 78200
Country:
Documents
Prior information
Contract
Award
Footnote - legal notice

This content published on this page is meant purely as an additional service and has no legal effect. The Union's institutions do not assume any liability for its contents. The official versions of the relevant tendering notices are those published in the Supplement of Official Journal of the European Union and available in TED. Those official texts are directly accessible through the links embedded in this page. For more information please see Public Procurement Explainability and Liability notice.