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Spain-Madrid: Business services: law, marketing, consulting, recruitment, printing and security - EU tenders
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Procurement Detail Actions Portlet

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Procurement Detail Actions Portlet
OP Portal - Procurement - Details

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Spain-Madrid: Business services: law, marketing, consulting, recruitment, printing and security

Overview
  • Published
    20/12/2023
  • Deadline
    18/01/2024
  • Opening of tenders
    18/01/2024
  • Today
    10/04/2026
Status
Submission closed
Type of contract
Services
Subject for Renewal
Yes
Buyer
AENA S.M.E, S.A.
Place of performance
NUTS code: ES España
Location of buyer
NUTS code: ES España
Business sector (Main CPV)
79000000 Business services: law, marketing, consulting, recruitment, printing and security
Total estimated contract value (excluding VAT)
497,350.92 EUR
Total final contract value (excluding VAT)
Not available
Procedure details
Tender reference number
MAD-263/2023
Description

Management of complaints complaints, suggestions, queries and congratulations of
passengers and users,
Management and analysis of communications received through social networks
Management of claims of companies or companies against Aena and Aena against
third parties.
Follow-up of other sources of information that collect customer satisfaction in the
Airport (“Happy or Not”)
Conduct of surveys included in the ACI-ASQ Study and other surveys to
users.
Global analysis of the sources of information, proposal and follow-up of actions of
improves.

Submission Method
Tenders or requests to participate must be submitted to:
Official name: AENA S.M.E, S.A.
Town: MADRID
NUTS code: ES
Country: ESP
Main address: http://www.aena.es
Tenders may be submitted
Submission for all lots
Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
Not available
Conditions for opening tenders (date)
18/01/2024 23:59
Place of performance
ES España
CPV code

79000000 - Business services: law, marketing, consulting, recruitment, printing and security

72000000 - IT services: consulting, software development, Internet and support

79300000 - Market and economic research; polling and statistics

79340000 - Advertising and marketing services

Award method
The most economic tender
Estimated value
497,350.92 EUR
Final contracted value
Not available
Award of contract
Not available
Documents
Prior information
Contract
Award
Footnote - legal notice

This content published on this page is meant purely as an additional service and has no legal effect. The Union's institutions do not assume any liability for its contents. The official versions of the relevant tendering notices are those published in the Supplement of Official Journal of the European Union and available in TED. Those official texts are directly accessible through the links embedded in this page. For more information please see Public Procurement Explainability and Liability notice.