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Open procedure, within the Community, to be carried out pursuant to Article 71 of Legislative Decree No 36/2023 and subsequent amendments for the assignment of the call centre management service via the toll-free number in relation to requests for environmental hygiene services from the Municipality of Udine and the other Shareholder Municipalities managed by Net S.p.A. - EU tenders
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Procurement Detail Actions Portlet

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Procurement Detail Actions Portlet
OP Portal - Procurement - Details

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Open procedure, within the Community, to be carried out pursuant to Article 71 of Legislative Decree No 36/2023 and subsequent amendments for the assignment of the call centre management service via the toll-free number in relation to requests for environmental hygiene services from the Municipality of Udine and the other Shareholder Municipalities managed by Net S.p.A.

Overview
  • Awarded
    02/07/2026
  • Today
    11/08/2026
Status
Awarded
Type of contract
Services
Subject for Renewal
No
Buyer
NET S.p.a.
Place of performance
NUTS code: Multiple place of performance
Location of buyer
NUTS code: ITH42 Udine
Business sector (Main CPV)
79512000 Call centre
Total estimated contract value (excluding VAT)
Not available
Total final contract value (excluding VAT)
295,200.00 EUR
Procedure details
Tender reference number
Not available
Description

Open procedure, within the Community, to be carried out pursuant to Article 71 of Legislative Decree No 36/2023 and subsequent amendments for the assignment of the call centre management service via the toll-free number in relation to requests for environmental hygiene services from the Municipality of Udine and the other Shareholder Municipalities managed by Net S.p.A.

Submission Method
Not available
Tenders may be submitted
Not available
Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
Not available
Conditions for opening tenders (date)
Not available
Place of performance
ITH42 Udine
IT Italia
CPV code

79512000 - Call centre

85000000 - Health and social work services

Award method
Criterion:
Type: quality
Description: QUALITA' ESPERIENZA PREGRESSA 1.1 - Valutazione servizio call center affine per natura, prestazioni e valore economico n. 1 espletato nel corso dell'ultimo quinquennio reputata particolarmente qualificante per il concorrente: max punti 12 1.2 - Valutazione servizio call center affine per natura, prestazioni e valore economico n. 2 espletato nel corso dell'ultimo quinquennio reputata particolarmente qualificante per il concorrente: max punti 6
Weight (percentage, exact): 18
Criterion:
Type: quality
Description: PREGIO TECNICO DELL'OFFERTA 2.1 - struttura organizzativa proposta per la gestione dell'appalto: max punti 8 2.2 - proposta migliorativa dei livelli minimi di servizio garantiti di cui all'art. 6 del CSA: max punti 11 2.3 - esperienza del personale impiegato superiore a quella minima indicata in CSA: max punti 5 2.4 - modalità della formazione continua del personale adibito al servizio: max punti 5 2.5 - conoscenza da parte degli addetti delle lingue inglese, slovena e friulana: max punti 4
Weight (percentage, exact): 33
Criterion:
Type: quality
Description: PREGIO SOCIALE DELL'OFFERTA 3.1 - Possesso certificazioni: max punti 10 3.2 - Azioni concrete per migliorare il rapporto vita - lavoro degli addetti: max punti 3 3.3 - Azioni concrete per migliorare le condizioni di lavoro degli addetti: max punti 6
Weight (percentage, exact): 19
Criterion:
Type: price
Description: Il punteggio viene calcolato direttamente dal sistema applicando la seguente formula: PiE= Ci x pE ove: Ci= (per Ai < o = A soglia) = X (Ai / A soglia) Ci (per Ai > A soglia) = X + (1,00 - X) [(Ai A soglia) / (A max A soglia)] DOVE: Ci = coefficiente attribuito al concorrente i-esimo Ai = ribasso percentuale del concorrente i-esimo A soglia = media aritmetica dei valori del ribasso offerto dai concorrenti X = 0,90 A max = valore del ribasso più conveniente
Weight (percentage, exact): 30
Estimated value
Not available
Final contracted value
295,200.00 EUR
Award of contract
Official name: Retelit Digital Services S.p.A.
Postal address:
Town: Milano (MI)
Postal code: 20124
Country:
Official name: PMC Plus Srl
Postal address:
Town: MILANO (MI)
Postal code: 20159
Country:
Documents
Prior information
Contract
Award
Footnote - legal notice

This content published on this page is meant purely as an additional service and has no legal effect. The Union's institutions do not assume any liability for its contents. The official versions of the relevant tendering notices are those published in the Supplement of Official Journal of the European Union and available in TED. Those official texts are directly accessible through the links embedded in this page. For more information please see Public Procurement Explainability and Liability notice.