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France-Paris: Market and economic research; polling and statistics - EU tenders
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France-Paris: Market and economic research; polling and statistics

Overview
  • Published
    20/07/2013
  • Deadline
    05/08/2013
  • Today
    12/08/2026
Status
Submission closed
Type of contract
Services
Subject for Renewal
No
Buyer
Not available
Place of performance
NUTS code: FRA DÉPARTEMENTS D'OUTRE-MER
Location of buyer
NUTS code: Not available
Business sector (Main CPV)
79300000 Market and economic research; polling and statistics
Total estimated contract value (excluding VAT)
Not available
Total final contract value (excluding VAT)
Not available
Procedure details
Tender reference number
EUR_2013-000421
Description

The Post Office has several measures of the quality of mail delivery and delivery. Carried out by external providers, they provide objective and enforceable performance indicators. This enables La Poste to fulfil its obligations vis-à-vis its supervisory authorities and to have internal means of evaluating its performance in terms of quality of service.
While these measures assess the quality of mail service, and given the confidential nature of the panel, they do not make it possible to identify malfunctions in the postal network with a view to correcting them.
Consequently, La Poste wishes to put in place an additional measure enabling it to steer the quality of service of the Priority Letter and the Verte Letter. This measure will allow operational entities to observe the flow of folds into the postal network, in specific areas, with a view to correcting any malfunctions.
All the tools put in place for this purpose will measure an end-to-end period (from the transmitter to the receiving panellist) and, when the information is available (for folders equipped with transponders), identify the link responsible for a delay.
The measure ‘Pilot tools for the priority letter and the Verte letter’ is not designed to measure the quality of service of mail under standard EN13850 and cannot give rise to any comparison with the results of the various measures of the quality of mail service.
The service is broken down as follows:
— management of the various activities linked to the panel (recruitment, relaunch, creation and management of packages, etc.),
— development of the programme to integrate all sources of information made available,
— development of the programme to identify the intermediate link responsible for a fault (data analysis),
— production of results of indicator measurements,
— management of developments in the related steering indicators.
The contract will be awarded for a period of 48 months, per fixed period or by extension.

Submission Method
Not available
Tenders may be submitted
Submission for all lots
Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
The procurement involves the establishment of a framework agreement
Framework agreement with single operator
Conditions for opening tenders (date)
Not available
Place of performance
FRA DÉPARTEMENTS D'OUTRE-MER
CPV code

79300000 - Market and economic research; polling and statistics

Award method
The most economic tender
Estimated value
Not available
Final contracted value
Not available
Award of contract
Not available
Documents
Prior information
Contract
Award
Footnote - legal notice

This content published on this page is meant purely as an additional service and has no legal effect. The Union's institutions do not assume any liability for its contents. The official versions of the relevant tendering notices are those published in the Supplement of Official Journal of the European Union and available in TED. Those official texts are directly accessible through the links embedded in this page. For more information please see Public Procurement Explainability and Liability notice.