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UK-London: IT services: consulting, software development, Internet and support - EU tenders
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Procurement Detail Actions Portlet

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Procurement Detail Actions Portlet
OP Portal - Procurement - Details

UK-London: IT services: consulting, software development, Internet and support

Overview
  • Published
    07/09/2012
  • Deadline
    08/10/2012
  • Today
    13/10/2025
Status
Submission closed
Type of contract
Services
Subject for Renewal
No
Buyer
Security Industry Authority
Place of performance
NUTS code: United Kingdom
Location of buyer
NUTS code: Not available
Business sector (Main CPV)
72000000 IT services: consulting, software development, Internet and support
Total estimated contract value (excluding VAT)
Not available
Total final contract value (excluding VAT)
Not available
Procedure details
Tender reference number
Not available
Description

The scope of the procurement is for the successful service provider to design, build, implement, test, manage, provide and maintain an IT Managed Service to meet the Requirements of the regulator operating the security regulatory regime.
IT Managed Service provision covers:
— The provision of an integrated operational customer relationship and case Management solution to support delivery of Authority’s end to end business processes, including:
— business regulation,
— individual regulation,
— compliance and enforcement including intelligence and,
— customer services,
— Develop, build and continuously improve the integrated operational solution, which includes,
— Enabling interfaces with information partners for example Criminal Records Bureau (CRB), Identity and Passport Service (IPS),
— The supporting ICT infrastructure and,
— Compliance with relevant policies and standards, for example information security,
— The provision of an on-line portal solution to enable customers and stakeholders to transact with the Regulator across the web.
The web will be the primary channel however the solution shall also support the following channels:
O Email.
O Phone.
O Interactive Voice Response and.
O Text messaging.
— The provision of a telephony solution to support Authority customer service operations including a technical helpdesk which supports both internal and external customers,
— The provision and management of an intelligence and risk analysis solution through the provision of a new service / solution or the re-use of the existing in-house solution (iBase) and,
— Effective transition from the incumbent Business Process Outsource provider and existing in-house operational solutions to the new IT Managed Service provision, for example, taking on of in-house solutions (where appropriate) and the data migration.
Further details will be provided along with the Request For Information (RFI) / Pre-Qualification Questionnaire (PQQ) which can be accessed via the Government Procurement Service’s e-Sourcing Suite using the instructions detailed in VI.3 (Additional Information).

Submission Method
Not available
Tenders may be submitted
Submission for all lots
Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
The notice involves a public contract
Conditions for opening tenders (date)
Not available
Place of performance
United Kingdom
CPV code

72000000 - IT services: consulting, software development, Internet and support

72227000 - Software integration consultancy services

72500000 - Computer-related services

72253000 - Helpdesk and support services

72212517 - IT software development services

72263000 - Software implementation services

72212445 - Customer Relation Management software development services

72220000 - Systems and technical consultancy services

72416000 - Application service providers

72590000 - Computer-related professional services

72222300 - Information technology services

Award method
The most economic tender
Estimated value
Not available
Final contracted value
Not available
Award of contract
Not available
Documents
Prior information
Contract
Award
Footnote - legal notice

This content published on this page is meant purely as an additional service and has no legal effect. The Union's institutions do not assume any liability for its contents. The official versions of the relevant tendering notices are those published in the Supplement of Official Journal of the European Union and available in TED. Those official texts are directly accessible through the links embedded in this page. For more information please see Public Procurement Explainability and Liability notice.