Croatia-Zagreb: Maintenance and repair of information technology equipment

The subject of the procurement is the maintenance services of the IBM Dispatch System, SVC and MDS switches and Tape Library and Power servers, comprising the following:
— maintenance of equipment by troubleshooting and service to bring the equipment into working order;
— performance of preventive maintenance according to manufacturer’s standards, regular monthly inspection of equipment,
— the planning, scheduling and installation of any technical change necessary to improve the maintenance, operation and/or safety of the equipment,
— regular monthly reporting to users of the operation of the system and regular monthly checks.
The service covers work and spare parts at the contracting authority’s sites.
The tenderer undertakes to perform the quality, professional, diligent and timely services specified in the Cost Statement. The tenderer undertakes to remedy a defect in the equipment, either on the basis of a declaration of a failure by the Client or by self-identifying faults during preventive maintenance or monitoring of the equipment, until full functionality of the equipment is reached.
Failure reporting will be carried out by the Client’s Responsible Person. Remedying a reported defect includes replacement of defective parts, as well as parts found necessary to be replaced. Replacement of parts shall be carried out in accordance with the equipment manufacturer’s instructions. All defective parts become the property of the tenderer, while newly installed parts become the property of the contracting authority.
Each service or intervention performed will report back to the contracting entity.
Maintenance shall not cover repairs of defects resulting from:
— fires, floods, earthquakes, graves, burglaries and other causes considered by law as ‘force majeure’;
— incorrect handling, negligence or handling of non-professional staff of the Client,
— failure in the supply of electrical power to the equipment or appropriate climatic conditions necessary for the proper functioning of the equipment and prescribed by the manufacturer,
— use of inadequate/incompatible equipment, modules or cables.
Within the framework of its own security regulations, the Contracting Authority will provide the Tenderer with:
— unhindered physical access to the equipment;
— unrestricted remote access to equipment;
— contact of the contracting authority’s person at the site.
Time of performance of the service:
— Monday-Sunday, 00:00-24:00.
Repair time:
— Fixed (binding) repair time the following day after receipt of the failure notification.
The technical description of the subject matter of the contract is set out in the Cost schedule provided as Annex 2 to this Tender documentation.

50312600 - Maintenance and repair of information technology equipment