Publications Office of the EU
Phase 1 A2 Voice Bot - Innovation Challenge 2024 - EU tenders
DisplayCustomHeader
MyPortal
Language Selector
English
BasketSummary
Procurement Detail Actions Portlet

Utilities

Procurement Detail Actions Portlet
OP Portal - Procurement - Details

This page contains content generated automatically to improve findability and accessibility

- indicates CPV codes deduced from the text of the procedure

- indicates text translated automatically in your browsing language

Phase 1 A2 Voice Bot - Innovation Challenge 2024 Text automatically translated in your browsing language Automatically translated

Overview
  • Published
    17/02/2025
  • Deadline
    19/03/2025
  • Today
    25/03/2025
Status
Submission closed
Type of contract
Services
Subject for Renewal
No
Buyer
Gewobag ID Gesellschaft für Innovation, Digitalisierung und Geschäftsfeldentwicklung mbH
Place of performance
NUTS code: Multiple place of performance
Location of buyer
NUTS code: DE300 Berlin
Business sector (Main CPV)
72000000 IT services: consulting, software development, Internet and support
Total estimated contract value (excluding VAT)
Not available
Total final contract value (excluding VAT)
Not available
Procedure details
Tender reference number
270-24-02
Description

With our Innovation Challenge for intelligent digital customer communication, we want to make communication more efficient and comfortable for our tenants and ourselves. We are looking for innovative solutions that use intelligent digital concepts and technologies to help us identify tenants, qualify and automate their concerns for our service center. Ideally, we would like to be able to fully absorb these concerns and transfer them as tickets to our existing processes via the existing REST API. The challenge divides the overall topic of "digital intelligent and automated customer communication" into five specific use cases, separated by communication channels - the so-called missions (see details): Division into missions: Phase 1 • A1 e-mail bot • A2 voice bot Phase 2 • B3 SAP CRM bot • B4 reply assistant Phase 3 • C5 chat & self-service bot • C6 letter bot (analog post) This announcement only applies to Mission A2 voice bot. Context Via our Siemens HiPath telephone system, we receive calls from apartment tenants under the free number 0800 4708 800. The number 030 4708 - 4150 is the number for commercial tenants. The colleagues of both phone numbers handle rental inquiries about commercial matters relating to the rental agreements. The service center is available Mon, Wed and Fri from 9:00 to 12:00 Tue and Thu from 12:00 to 15:00. Concerns regarding the reporting of damage and repair requests are accepted, qualified and dispatched by external service providers via a separate telephone number and external hotline. The Gewobag can provide REST API, which validates the potentially identified tenants and concerns and returns corresponding status. Text automatically translated in your browsing language Automatically translated

Submission Method
Electronic via:
https://www.meinauftrag.rib.de
Tenders may be submitted
Electronic submission: required
https://www.meinauftrag.rib.de
Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
Not available
Conditions for opening tenders (date)
Not available
Place of performance
DE Deutschland
DE300 Berlin
CPV code

72000000 - IT services: consulting, software development, Internet and support

79000000 - Business services: law, marketing, consulting, recruitment, printing and security CVP code deduced from the text of the procedure AI-generated

64000000 - Postal and telecommunications services CVP code deduced from the text of the procedure AI-generated

79300000 - Market and economic research; polling and statistics CVP code deduced from the text of the procedure AI-generated

79340000 - Advertising and marketing services CVP code deduced from the text of the procedure AI-generated

Award method
Not available
Estimated value
Not available
Final contracted value
Not available
Award of contract
Not available
Documents
Prior information
Contract
Award
Footnote - legal notice

This content published on this page is meant purely as an additional service and has no legal effect. The Union's institutions do not assume any liability for its contents. The official versions of the relevant tendering notices are those published in the Supplement of Official Journal of the European Union and available in TED. Those official texts are directly accessible through the links embedded in this page. For more information please see Public Procurement Explainability and Liability notice.