Software for processing customer feedback and measuring customer experience Information request/pre-notification Text automatically translated in your browsing language Automatically translated

This information request is used to clarify issues related to the acquisition of software that enables Fimlab Laboratoriot Oy to process customer feedback and measure customer experience. The purpose of the information request is to get a picture of the software services available on the market (SaaS, Software as a Service) and to collect information on the subject of the procurement for possible future competitive tendering. This document is not a contract notice or a call for tenders, but a request for information. Responding to a request for information is not a prerequisite for participating in a possible subsequent competition. The information and descriptions in this notice are preliminary and indicative information that is not binding on Fimlab. Participants who respond to a request for information and attend any subsequent meetings shall not be reimbursed. REPLY OF THE INFORMATION REQUEST We invite those interested in participating in the market dialogue to respond to this request for information. The prospective tenderer may participate in the request for information by sending the materials requested below by 26 October 2025 at 14:00 at the latest. The information will be sent by e-mail to: offers@fimlab.fi. Headline your message as follows: "Request for information: Customer Satisfaction Measurement (Company Name)". The information provided will be treated confidentially. Fimlab will send more detailed information on the timing and agenda of the market dialogues among those who have registered. The aim is to organise market dialogues in November 2025. As a rule, the dialogues are conducted by e-mail and, if necessary, via Teams or at Fimlab's premises in Tampere. QUESTIONS OF THE CONTRACTING ENTITY We kindly ask you to answer the following questions in advance and provide brochures and other material related to the services indicated in the description of the procurement. If the answer to the question can be found unambiguously in the submitted documents, the question can be answered by referring to the document (document name and page number). 1. What kind of overall solutions have you implemented for other actors in the laboratory or healthcare sector? 2. How are the customer experience measurement interfaces typically implemented in healthcare systems (e.g. TSGs, appointment systems) in your solution? Have there been direct integrations or has the Subscriber's intermediation service/converter worked in between? 3. How would the overall solution you offer apply specifically to Fimlab Laboratoriot Oy's operating environment based on the customer journey descriptions provided (Annex 1.6 and Annex 1.7)? 4. What kind of best practices for feedback processing and customer experience measurement do you recommend Fimlab Laboratoriot Oy to take into account in future procurement? Text automatically translated in your browsing language Automatically translated

72000000 - IT services: consulting, software development, Internet and support