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Management services of the user service center and technical maintenance of the User ICT environment of the City of Las Palmas de Gran Canaria and its Autonomous Bodies - EU tenders
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Management services of the user service center and technical maintenance of the User ICT environment of the City of Las Palmas de Gran Canaria and its Autonomous Bodies

Overview
  • Published
    12/08/2025
  • Deadline
    09/09/2025
  • Opening of tenders
    25/09/2025
  • Awarded
    02/02/2026
  • Today
    16/09/2026
Status
Awarded
Type of contract
Services
Subject for Renewal
Yes
Buyer
Alcaldía del Ayuntamiento de Las Palmas de Gran Canaria
Place of performance
NUTS code: Multiple place of performance
Location of buyer
NUTS code: ES705 Gran Canaria
Business sector (Main CPV)
50312000 Maintenance and repair of computer equipment
Total estimated contract value (excluding VAT)
3,146,884.50 EUR
Total final contract value (excluding VAT)
Not available
Procedure details
Tender reference number
41/25-S
Description

It is the object of this contract to provide the City of Las Palmas de Gran Canaria with a support for the equipment of end-users and jobs of municipal users, in accordance with the need for operation of the City Council, through a Center of attention to the user and technical maintenance in the ICT environment.

Submission Method
Electronic via:
https://contrataciondelestado.es/wps/poc?uri=deeplink:detalle_licitacion&idEvl=AWzdMLVi6KpxseVhcqrkhw%3D%3D
Tenders may be submitted
Electronic submission: required
https://contrataciondelestado.es/wps/poc?uri=deeplink:detalle_licitacion&idEvl=AWzdMLVi6KpxseVhcqrkhw%3D%3D
Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
Not available
Conditions for opening tenders (date)
25/09/2025 09:00
Place of performance
ES España
ES705 Gran Canaria
CPV code

50312000 - Maintenance and repair of computer equipment

72514000 - Computer facilities management services

72000000 - IT services: consulting, software development, Internet and support

72510000 - Computer-related management services

Award method
Criterion:
Type: quality
Description: Importe del soporte anual de la oferta.
Weight (percentage, exact): 51
Criterion:
Type: quality
Description: Mejora en los tiempos de resolución de incidencias.
Weight (percentage, exact): 2
Criterion:
Type: quality
Description: Mejora en los tiempos de resolución de solicitudes básicas.
Weight (percentage, exact): 2
Criterion:
Type: quality
Description: Mejora en los tiempos de resolución de solicitudes medias.
Weight (percentage, exact): 2
Criterion:
Type: quality
Description: Análisis avanzados.
Weight (percentage, exact): 8
Criterion:
Type: quality
Description: Planteamiento global de soporte ofertada.
Weight (percentage, exact): 20
Criterion:
Type: quality
Description: Soluciones y herramientas propuestas.
Weight (percentage, exact): 15
Estimated value
3,146,884.50 EUR
Final contracted value
Not available
Award of contract
Official name: INERZA, S.A.
Postal address:
Town: LAS PALMAS DE GRAN CANARIA
Postal code: 35017
Country:
Documents
Prior information
Contract
Award
Footnote - legal notice

This content published on this page is meant purely as an additional service and has no legal effect. The Union's institutions do not assume any liability for its contents. The official versions of the relevant tendering notices are those published in the Supplement of Official Journal of the European Union and available in TED. Those official texts are directly accessible through the links embedded in this page. For more information please see Public Procurement Explainability and Liability notice.