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Asylum and Refugee Case Management Software - EU tenders
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Asylum and Refugee Case Management Software

Overview
  • Published
    19/08/2025
  • Deadline
    29/09/2025
  • Awarded
    10/02/2026
  • Today
    12/09/2026
Status
Awarded
Type of contract
Services
Subject for Renewal
No
Buyer
Dienststelle Asyl- und Flüchtlingswesen
Place of performance
NUTS code: Multiple place of performance
Location of buyer
NUTS code: CH061 Luzern
Business sector (Main CPV)
72000000 IT services: consulting, software development, Internet and support
Total estimated contract value (excluding VAT)
Not available
Total final contract value (excluding VAT)
10,441,269.00 CHF
Procedure details
Tender reference number
Not available
Description

The subject of the tender is a new software solution that comprehensively supports digital case management and administration in the asylum and refugee sector and meets the current technical, organisational and technical requirements. The new specialist application should be modern and efficient and cover the needs of the Asylum and Refugee Services. The specialist application must enable the structured and legally compliant management of complex case files, be user-friendly and ensure high system stability. In addition, a complete, verifiable and lossless data migration from the previous system must be ensured.

Submission Method
Not available
Tenders may be submitted
Electronic submission: eu.europa.publications.PublicProcurement.electronic.submission.not-allowed
tdf-non-av
Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
Not available
Conditions for opening tenders (date)
Not available
Place of performance
CH Schweiz/Suisse/Svizzera
Any country
CPV code

72000000 - IT services: consulting, software development, Internet and support

48000000 - Software package and information systems

Award method
Criterion:
Type: quality
Description: Zuschlagskriterien
Weight (percentage, exact):
Estimated value
Not available
Final contracted value
10,441,269.00 CHF
Award of contract
Official name: DE_Glaux Group AG
Postal address:
Town: Bern
Postal code: 3008
Country:
Documents
Prior information
Contract
Award
Footnote - legal notice

This content published on this page is meant purely as an additional service and has no legal effect. The Union's institutions do not assume any liability for its contents. The official versions of the relevant tendering notices are those published in the Supplement of Official Journal of the European Union and available in TED. Those official texts are directly accessible through the links embedded in this page. For more information please see Public Procurement Explainability and Liability notice.