SERVICE OF THE FULL SUSTAINABLE SUSTAINABILITY OF THE LINEAR AKCELERATOR (model: Clinac iX)

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The subject of the contract is the full maintenance of capital medical devices and equipment manufactured by ‘Varian Medical Systems’, which are in use at the Osijek Clinical Hospital Centre for a period of 3 (three) years. The service of complete maintenance of medical equipment of the manufacturer "Varian Medical Systems" for a period of 3 (three) years includes: 1. Preventive maintenance: • 3 preventive services per year for the linear accelerator ‘Varian Clinac iX’. • The tenderer’s remote support and ‘Varian Medical Systems’ are included in the service (Smart Connect installed and active). • Using Varian's remote Smart Connect services for all covered equipment. The provider and "Varian Medical Systems" will provide and maintain access to the Smart Connect server for the duration of this contract. • Service support, if necessary, on the "face of the place", which includes travel costs, planned or unplanned costs by the tenderer's engineers. • All spare parts for the linear accelerator "Clinac iX", including vacuum pipes. • Maintaining management software with updates. • Measures to increase functional safety. • Checking the function of the entire equipment. • Quality check of all equipment. • Checking the safety parameters of the entire equipment. • Delivery and installation of parts for regular maintenance according to the instructions of the equipment manufacturer. • Rental of special tools and accessories for preventive maintenance. 2. On-call services: • Unlimited number of service interventions. • Diagnosis and repair of equipment according to factory instructions and with the use of calibrated measuring instruments and service accessories verified by the equipment manufacturer. • Adjustment according to factory regulations and specifications. • Response to the service intervention within the agreed deadline, and no later than 24 (twenty-four) hours after the received call (unless the next day is Saturday, Sunday, non-working day or holiday day). • Installation of all spare parts, except the installation of those parts that must be installed exclusively by the manufacturer's service staff in special cases. 3. Delivery of spare parts: • Purchase and delivery of all spare parts necessary for the repair of devices with installation. • The warranty period for installed spare parts is six (6) months, starting from the date of installation of the spare part. The user undertakes to enable remote monitoring of the device (Smart Connect installed and active) through an Internet connection that meets all security standards. The user undertakes to maintain the specified conditions for the operation of the device (air conditioning, air humidity regulation, electricity supply). The offer does not contain third-party products such as stabilizers, UPS and consumables. The offer does not include the validation of dosimetric equipment (IBA).

50421000 - Repair and maintenance services of medical equipment