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Provision of a Chat Solution (Live and Asynchronous) in Saas mode and associated services - EU tenders
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Provision of a Chat Solution (Live and Asynchronous) in Saas mode and associated services

Overview
  • Published
    19/04/2024
  • Deadline
    17/05/2024
  • Today
    18/08/2026
Status
Submission closed
Type of contract
Supplies
Subject for Renewal
No
Buyer
La Poste
Place of performance
NUTS code: Multiple place of performance
Location of buyer
NUTS code: FR101 Paris
Business sector (Main CPV)
48000000 Software package and information systems
Total estimated contract value (excluding VAT)
1,460,000.00 EUR
Total final contract value (excluding VAT)
Not available
Procedure details
Tender reference number
2024DOS11969
Description

La Post SA wishes to set up a chat solution (live and asynchronous) in Saas mode and associated services for the needs of its directorates, in particular the Digital Channels Directorate of the BSCC branch (Branche Service Courier Colis), the Directorate of Distribution A Distance of the Branche BGPN (Branche Grand Public and Digital), the Digital Marketing Directorate Digiposte BGPN. This tool will be used in two ways: — by the internal chatters La Poste and their managers in order to diversify the channels of communication with their clients Enterprises and Communities; and – by Customer Service to support private and professional clients and respond to their requests. The solution must comply with the General Data Protection Regulation (GDPR). The hosting of data must be located within the European Union (EU), a European Economic Area (EEA) country or a country recognised as adequate by the European Union. The solution will have to comply with the requirements of digital accessibility and responsible design of digital services. The solution will also have to comply with the La Poste Group’s IS security policy (PSSI-G). The consultation package to be sent to the selected candidates will specify the elements related to these requirements.

Submission Method
Electronic via:
https://e-sourcing.extra.laposte.fr
Tenders may be submitted
Electronic submission: required
https://e-sourcing.extra.laposte.fr
Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
The procurement involves the establishment of a framework agreement
Conditions for opening tenders (date)
Not available
Place of performance
FR France
Any country
CPV code

48000000 - Software package and information systems

72000000 - IT services: consulting, software development, Internet and support

Award method
Not available
Estimated value
1,460,000.00 EUR
Final contracted value
Not available
Award of contract
Not available
Documents
Prior information
Contract
Award
Footnote - legal notice

This content published on this page is meant purely as an additional service and has no legal effect. The Union's institutions do not assume any liability for its contents. The official versions of the relevant tendering notices are those published in the Supplement of Official Journal of the European Union and available in TED. Those official texts are directly accessible through the links embedded in this page. For more information please see Public Procurement Explainability and Liability notice.